#4 Cannot Open Outlook Emails

[Dan Sanders]

I cannot open emails to view content within Outlook Web Access. This only happens when using the full version of Outlook like Internet Explore and Triap can use, the "light" version that is the only version available in Firefox works correctly. The preview pane of Outlook Web Access will show the contents of the message but when the email is double clicked a tab opens with the following message: "The item you attempted to access appears to be corrupt and can not be accessed."

Reproduction Steps:
Open an Outlook Web Access email account within web browser.
Double click an email within the inbox.
Click on the new tab.

Related information about Outlook Web Access: http://office.microsoft.com/en-us/outlook/HA010860351033.aspx

I receive this error code whenever I try and open a message using steps described above:

Request
Url: https://mail.whitworth.edu:443/owa/forms/premium/ReadMessage.aspx?ae=Item&a=Open&t=IPM.Note&id=RgAAAACGG4eTrxw/T7u5q+jJPxVyBwBy3fXS4bs6ToqlrdcZRoSJAAAAHzo2AACV2shHhSEDQKBq4IK/oRMLAB5hsBf8AAAJ
User host address: 10.28.29.5
User: Daniel Sanders
EX Address: /O=Whitworth College/OU=ADMIN/cn=Recipients/cn=dsanders09
SMTP Address: dsanders09@whitworth.edu
OWA version: 8.0.730.1
Mailbox server: EMAIL.whitworth.edu

Exception
Exception type: Microsoft.Exchange.Data.Storage.CorruptDataException
Exception message: System.FormatException: Invalid length for a Base-64 char array. at System.Convert.FromBase64String(String s) at Microsoft.Exchange.Data.Storage.StoreId.Base64ToByteArray(String base64String)

Call stack

Microsoft.Exchange.Data.Storage.StoreId.Base64ToByteArray(String base64String)
Microsoft.Exchange.Data.Storage.StoreObjectId.Deserialize(String base64Id)
Microsoft.Exchange.Clients.Owa.Core.Utilities.CreateStoreObjectId(MailboxSession mailboxSession, String storeObjectId)
Microsoft.Exchange.Clients.Owa.Core.Utilities.GetItemForRequest[T](OwaContext owaContext, Item& parentItem, Boolean forceAsMessageItem, PropertyDefinition[] prefetchProperties)
Microsoft.Exchange.Clients.Owa.Core.OwaForm.Initialize[T](Boolean itemRequired, Boolean forceAsMessageItem, PropertyDefinition[] prefetchProperties)
Microsoft.Exchange.Clients.Owa.Core.OwaForm.Initialize[T](PropertyDefinition[] prefetchProperties)
Microsoft.Exchange.Clients.Owa.Premium.ReadMessage.OnLoad(EventArgs e)
System.Web.UI.Control.LoadRecursive()
System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Inner Exception
Exception type: System.FormatException
Exception message: Invalid length for a Base-64 char array.

Call stack

System.Convert.FromBase64String(String s)
Microsoft.Exchange.Data.Storage.StoreId.Base64ToByteArray(String base64String)