[Trackplus-user] new issue problems

[Dan Z. <zu...@un...>]

Hi all

We installed and have been playing with Trackplus for awhile at our 
company, and my boss absolutly loves it.

But we are having one problem now where if we try adding a new issue, we 
get a tomcat error complaining about an internal server error. I'm not 
so sure it's Tomcat though.

We are using SuSE 8.0 on i386  with Tomcat version 4.0.1 and mysql 
version 3.23.48-log. Trackplus is version 2.0.3

Please tell me what other log  information I can send.

Here's the error we get:

Apache Tomcat/4.0.1 - HTTP Status 500 - Internal Server Error

type Exception report
message Internal Server Error
description The server encountered an internal error (Internal Server Error)
that prevented it from fulfilling this request.
exception
javax.servlet.ServletException: SaveItemAction.populate:null
	at com.aurel.track.item.SaveItemAction.performSave(SaveItemAction.java:369)
	at com.aurel.track.item.SaveItemAction.perform(SaveItemAction.java:124)
	at
org.apache.struts.action.ActionServlet.processActionPerform(ActionServlet.ja
va:1787)
	at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1586)
	at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:510)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
	at
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(Application
FilterChain.java:247)
	at
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterCh
ain.java:193)
	at
org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.ja
va:243)
	at
org.apache.catalina.core.StandardPipeline.invokeNext(StandardPipeline.java:5
66)
	at
org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:472)
	at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:943)
	at
org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.ja
va:201)
	at
org.apache.catalina.core.StandardPipeline.invokeNext(StandardPipeline.java:5
66)
	at
org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:472)
	at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:943)
	at
org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2344)
	at
org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:164
)
	at
org.apache.catalina.core.StandardPipeline.invokeNext(StandardPipeline.java:5
66)
	at
org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.
java:170)
	at
org.apache.catalina.core.StandardPipeline.invokeNext(StandardPipeline.java:5
64)
	at
org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:170
)
	at
org.apache.catalina.core.StandardPipeline.invokeNext(StandardPipeline.java:5
64)
	at
org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:462)
	at
org.apache.catalina.core.StandardPipeline.invokeNext(StandardPipeline.java:5
64)
	at
org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:472)
	at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:943)
	at
org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java
:163)
	at
org.apache.catalina.core.StandardPipeline.invokeNext(StandardPipeline.java:5
66)
	at
org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:472)
	at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:943)
	at
org.apache.catalina.connector.http.HttpProcessor.process(HttpProcessor.java:
1011)
	at
org.apache.catalina.connector.http.HttpProcessor.run(HttpProcessor.java:1106
)
	at java.lang.Thread.run(Thread.java:484)



Thanks for any help

-Dan Zubey
Network Administration
United Drugs Corporate Office