#2 v2.5 - submission new Tickets

[Anonymous]

Since upgrading from 2.4 to 2.5 we are experiencing odd behaviour.

1 ) Agents are unable to create tickets for end users - the forms all work, emails send but the new ticket does not appear in the system.

2 ) A user is able to create a support ticket. This is then on the system and is visable to agents. However I am unable to assign this ticket to an agent or enter and submit text against this ticket.

3 ) We have lost some of the global configuration options - we are back to having just the Themes. I suspect the ugprade process has removed the 'name' column.

[Johnny]

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Hi,

I like it :)

Just one bug I've noticed so far; Can't seem to be able to create new "Knowledge Base" items.

Cheers,
John