We made a scheduled lump-sum principal reduction on our closed fixed-rate mortgage yesterday within our allowable 15% annual privilege, but the portal statement displays an unitemized interest penalty charge. Our branch representative is away on leave this week. What is the standard process for verifying whether a mortgage prepayment penalty was billed in error?
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We made a scheduled lump-sum principal reduction on our closed fixed-rate mortgage yesterday within our allowable 15% annual privilege, but the portal statement displays an unitemized interest penalty charge. Our branch representative is away on leave this week. What is the standard process for verifying whether a mortgage prepayment penalty was billed in error?