Retrieving phone left in rideshare vehicle

[Zovannata]

My brother left his work smartphone in the back seat of a rideshare after an airport trip last night, and the driver hasn't responded to the text sent through my account. Because his device is locked, he cannot log into his rider profile to check the trip receipt. How can someone get in touch with dispatch or the driver without access to their app?

[Merunil]

Log into the ride-hailing web platform on a desktop computer using your brother’s registered email address to access the specific trip history under his profile. Riders wondering How can I contact Uber support for assistance? can submit a lost item report directly through the online help interface, which routes a phone call between you and the driver without revealing personal numbers. If the driver does not respond by midday, report the lost device to local transit airport lost-and-found, as drivers frequently drop recovered phones at the airport staging lot.