Resolving workspace subscription tier downgrade glitch

[Zovannata]

Our agency renewed our annual team license last week, but our workspace suddenly reverted to a starter plan this morning, cutting off project tracking and client reporting. The card was charged the full amount and our billing history shows the active receipt. How do administrators restore paid features without waiting days for email tickets?

[fadiman]

License management dashboards occasionally encounter webhook synchronization mismatches when automated billing systems fail to pass renewal tokens to user directories. Although email tickets can take time during peak billing periods, maintaining a contact sheet with the Toggle phone number gives account managers an alternative way to have subscription specialists verify the transaction invoice manually. Have your primary workspace ID and invoice reference number ready before calling, and ask team members to log out and back in once the permissions re-sync.