[Tiki-devel] Setting user expectations in Tiki

[Pascal St-J. <pas...@gm...>]

Hey everyone,

I've been talking with many clients and other users of Tiki here in Ottawa
(yes we are starting to have a nice pool of users here. Tiki Ottawa User
Group coming soon!!!)

Anyways, the most common feedback I get is that using Tiki puts them on an
emotional roller-coster. The reason being is that they see all this great
list of features. Some are amazing, some work until you turn a very
specific option on and others simply aren't battle tested.

In other words they are telling me that we are not doing a good job at
setting user expectations. When it comes to perception, setting user
expectations is worth more then fixing every single bug in the world
because lets face it, there will always be bugs :)

With that being said, I think the concept of BASIC, INTERMEDIATE and
ADVANCED features have allowed us to start this process. But the feedback
I'm getting is that we need to take it up one more step.

#1: Level of complexity of the feature
I think we are already doing a great job at this

#2: Level of confidence in the feature
I think we could implement a similar set of tags as BASIC, ADVANCED etc...
but for our level of confidence of the feature


   - Rock Solid = feature / pref is battle tested
   - Buggy = feature / pref is usable but you may experience some small
   issues depending on your configuration
   - Bleeding Edge = feature / pref should not be deployed in any serious
   live website BUT if you are interested in what is up and coming in Tiki
   then please try it out
   - Need your help = feature / pref needs work, this feature is not really
   being developed by the community anymore and we need your help to make it
   better
   -

 I don't think going through each pref is realistic in 12 BUT if we would
add these types of Tags, we could then merge this workflow into the
WishList team. Every time a bug is reported, that feature or pref could be
set as Buggy until that ticket is closed.

I'm looking for everyone's opinion on this but like I said, if we let our
users know what to expect. We will go a long way in getting them to trust
us and really love Tiki for what it has to offer even of it has bugs or
features that simply don't work.

thank everyone in advance for your thoughts and opinions :)




-- 
Pascal

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