Re: [Tikiwiki-devel] TikiWiki as CRM

[Sylvie G. <sgr...@gm...>]

I did not change my mind :-)
Use trackers
Surely some tracker configuration / profile to add  to have a one click
installation
But trackers are very powerful
Sylvie

On Fri, 2008-07-18 at 11:56 +0200, koen huybrechts wrote:
> Hi all,
>  
> An important feature missing in TikiWiki, is a CRM (Community Relation
> Manager). At the moment, we have a basic contact manager, but it is
> too basic to function as a CRM. Some things I miss are the possibility
> to group people, link them to an organisation, ...
>  
> To get the CRM-feature into TikiWiki, I see two possible ways:
>      1. Rewrite the contacts-feature into a real CRM
>      2. Make a 3rd party CRM work with TikiWiki
> I'd like to hear your opinions on this, but before that, I have some
> pro's and con's listed here:
>  
> Rewrite
> Pro
>       * There is allready a startingpoint with the contacts module
>       * It will totally fit into TikiWiki, not only the
>         functionalities, but also code writing and philosophy
> Contra
>       * It takes a lot of time and resources to develop the additional
>         features of the CRM
>       * Do we have enough expertise in our community to develop all
>         the needed features?
>       * It will be a large project next to TikiWiki
> 3rd Party CRM
>  
> I assume we only look at open source PHP/MySQL CRM's.
>  
> Pro
>       * Feature are being developed and maintained for us
>       * All features are ready to include
>       * We won't have a lot of work to keep the CRM up to date,
>         bugfixes and extras are developed for us (see the first pro)
>       * TikiWiki will be more visible in the OS community, because we
>         will have to make connections with the community of the chosen
>         CRM
>  
> Contra
>       * We don't have the development in our own hands
>       * It will take time and resources to get the CRM integrated
> Imho, we should use a good 3rd party CRM. Since a while, I use CiviCRM
> and I like it very much!
>  
> I hope I get many replies, so the opinion of the list (part of the
> community) will be known. I'll post this also on the forum.
>  
> koko
> 
> -- 
> Koen Huybrechts
> huy...@gm... 
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