Printing impossible, freezes the app

An interior design application to draw house plans & arrange furniture

Brought to you by: puybaret, space-mushrooms

#742 Printing impossible, freezes the app

Milestone: v_5.x

Status: closed

Owner: Emmanuel Puybaret

Labels: Bug report (6)

Priority: 1

Updated: 2017-06-13

Created: 2017-04-01

Creator: Robert Enck

Private: No

The printing issue - reportedly fixed with 5.3.2 for MacOS Sierra - seems to be back again. Whenever I try to print something from the AppStore version 5.4.1, the app freezes and must be force-closed. Printer is a Canon MB5350 (linked via network) on MacOS Sierra 10.12.4

Discussion

Marko - 2017-04-02

Same here: v 5.4.1 on Mac OS (Sierra) 10.12.4 .

The print dialog will not open at all - the spinning beachball will come instead and nothing happens.

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Thomas BOULLE - 2017-04-11

Same Here : v 5.4.1 on Mac OS (Sierra) 10.12.4

One o my colleague has its Mac with Os El Capitan 10.11.6 and Sweet Home 3D v. 5.4.1 on it, and there is no freeze when he prints something from it.

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Benjamin Gorkunov - 2017-04-12

And the same. v.5.4.1, macOS Sierra 10.12.4.

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Emmanuel Puybaret - 2017-04-12

I confirm this bug.
A workaround is to print with the Jar executable version after installing Java 8.

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Bodiansky Dimitri - 2017-04-12

Bonjour,
Je rencontre le même problème.
Pouvez vous confirmer la démarche à suivre en français. Je pense avoir compris, mais je préfère être certain.
Par ailleurs, pouvez vous me dire quand ce bug sera corrigé.
Merci beaucoup.
Votre logiciel est très bien pensé. Je l'utilise au quotidien depuis 4 ans avec beaucoup d'éfficacité.
je rencontre parfois ses limites, mais j'arrive toujours à mes fins en détournant des objets de leur fonction de départ.

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- Emmanuel Puybaret - 2017-04-12
  
  Le contournement est d'installer Java 8 et d'imprimer avec la version Jar executable.
  
  No idea when it will be fixed at the moment. It's not clear where the problem comes from.
  
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Emmanuel Puybaret - 2017-04-15

Printing is blocked for an unknown reason only in the case of the sandboxed version.
I also tried with the beta 2 of macOS Sierra 10.12.5 and the issue is still there :-(

Last edit: Emmanuel Puybaret 2017-04-15

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Emmanuel Puybaret - 2017-04-15

I posted a message in Apple Developer forums, hoping someone could give some hints...

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Emmanuel Puybaret - 2017-04-30

Actually, Sweet Home 3D is not dead when you try to print, but you'll have to be very patient before the print dialog box appears (4 or 5 minutes in my case).
No news from Apple yet, no fix in the beta 4 of macOS Sierra 10.12.5 too, but as Sweet Home 3D isn't the only Java application with this problem, there are more chances that we get a better solution soon.

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Emmanuel Puybaret - 2017-06-13

Bug fixed in version 5.4.2

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Emmanuel Puybaret - 2017-06-13

status: open --> closed
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