Imported furniture and textures missing
An interior design application to draw house plans & arrange furniture
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puybaret,
space-mushrooms
Sorry for these issues.
What version of Mac OS X do you use? What version of Sweet Home 3D do you use? The installer version coming in a DMG file or the Java Web Start version (if you don't know report the versions info shown in the About dialog box)?
Are there some files with a .pref extension in the Library/Application support/eTeks/Sweet Home 3D subfolder of your home folder (if you don't know how to reach this folder, choose Go > Go to… menu item in the Finder and type ~/Library/Application support/eTeks/Sweet Home 3D )?
Do you use an automatic backup system like Time Machine that could help you to restore the content of this folder where are stored the imported furniture and textures?
Hi Emmanuel,
To answer your questions:
I’m using Mac OSX v9.1 (Mavericks, the latest update), on a brand spanking new MacBook Pro retina display with 8Gb RAM. The old update never crashed so much on my old MacBook with only 2Gb RAM running Mavericks as well. It was slow, but it didn’t crash or freeze, that’s only started since I updated.
I installed the Sweet Home 3D dmg file. Originally I had v4.2 and I recently upgraded to v4.3.
There are 2x furniture and 1x texture preferences, but they are time stamped as at the time I opened up Sweet Home and lost everything. I’m pretty sure they are just the default pref files.
Also, when I opened up (before I realised the furniture was missing), I went to move a door, and the measurement guides were coming up in imperial, not the metric I had set. It is as if the whole app just reinstalled fresh. Even my Recently Opened list was gone.
I have been away on holidays over Xmas and have been doing heaps of work on Sweet Home in my relaxing time. My Time Machine is back home, and I haven’t backed up since I left.
So I’ve lost everything then. Bugger. Is there any way to recreate my furniture and textile library from the furniture and textiles that have survived on my house plans? I’ve tried the Furniture Library Editor, but it only imports the garage door instead of all the furniture.
:( Sam.
On 21 Jan 2014, at 6:52 pm, Emmanuel Puybaret puybaret@users.sf.net wrote:
Related
Bugs:
#432If you run the DMG version, I don't see any change that could cause the numerous crashes you report. Or maybe, time after time, your home project file grew so much that Sweet Home 3D has some problems to handle it now. How large is the sh3d file you created (by the way don't forget to create a backup copy from time to time)?
From the details you report, it looks like all your preferences were reset. That could happen if you worked on an other account. Would it be the case? Please check also the creation date of the ~/Library/Application support/eTeks/Sweet Home 3D folder itself with File > Get info menu item. If it was created in the past days, preferences can't be reset because of a Sweet Home 3D bug.
You can't recreate easily your furniture and textures list from an existing file, but you can still copy / paste any piece of furniture to an other document if needed.
Hey,
The app started crashing straight after I installed it, with no changes made to my plan. I thought it may be too big, so while playing around with individual rooms I'd copy the room to a new document, so even though my main file is 325Mb, the room files are typically less than 50Mb.
I do backup the house plan, I just never thought to back up the preferences. My plans are still in tact, it's just all the furniture and textures have disappeared.
The Sweet home 3D folder in the Library folder was created on Jan 15, 2014. That was the date I upgraded from SH3D v 4.2 to 4.3.
Sam.
~ Sent from my iPad.
On 21/01/2014, at 8:43 PM, Emmanuel Puybaret puybaret@users.sf.net wrote:
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Bugs:
#432And I don't know what you mean by worked on another account. I have multiple home plans (as mentioned previously, I will have a file just for a room while I play with that room, and sometimes export it as an object so that I can't accidentally change it on my master plan). But I've never had a problem working like that before.
Sam.
~ Sent from my iPad.
On 21/01/2014, at 8:43 PM, Emmanuel Puybaret puybaret@users.sf.net wrote:
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Bugs:
#432350 MB for a Sweet Home 3D file is very big!
By "another account", I mean another user or another login. I ask you this because preferences (including imported furniture and textures) are not shared between users. So, if you work on a new computer, or work as a new user, the preferences you previously used won't be there (but you could still copy them if needed).
If Sweet home 3D preferences folder was created on Jan 15, 2014, it means either that it didn't exist before, or that an other application removed the folder, because Sweet Home 3D never removes that folder when you upgrade it to a new version. Would you use some kind of cleaner application?
I'm the only user on my mac.
I don't use any cleaner apps.
And when I upgraded, all my furniture and textures were still there. I was using them 5 mins before Sweet Home froze, "stopped responding" and I forced a quit.
So it is not making any sense.
One last thing... If 350mb is a big file... And I had a few hundred furniture/plants/misc that I'd converted from Sketch in my catalog. Most were a small file size, and then I'd colour them in SH with textures.
So my last question... Would having such a huge catalog of furniture and textures possibly be causing all the crashes? And would you recommend that I just import them as needed, and not save them? Do you think that may help with the app's stability?
Sam.
~ Sent from my iPad.
On 21/01/2014, at 9:16 PM, Emmanuel Puybaret puybaret@users.sf.net wrote:
Related
Bugs:
#432Forcing to quit could generate a wrong preferences file that would make you lose all imported stuff afterwards, but in no case it could delete the ~/Library/Application support/eTeks/Sweet Home 3D folder. Therefore, the recent creation date of that folder makes me think something else, out of Sweet Home 3D, happened too.
I don't think so but I never tested myself the importation of thousands of individual 3D models in the catalog. I would suspect the resolution of the images you use as textures and the biggest models you use (trees for example). Using many images with a resolution higher that 512x512 pixels will slow down the program for very little visual benefit.
I would recommend to import with the Furniture Library Editor the models you don't need to modify in the catalog once imported. At least you could backup easily the sh3f files generated by the Furniture Library Editor, and reimporting all the 3D models you want will go faster.
Be sure also to increase the max memory setting that Sweet Home 3D can use. It will make it run faster for big files and probably more stable.
If you didn't keep the original files of the 3D models you imported and you want to reimport the furniture from your big file, you could do this:
To go faster, you could even select all the files in the uncompressed folder, then drag and drop them in Furniture Library Editor main window to import furniture files, then drag and drop them in Textures Library Editor main window to import textures images files. The main drawback of this second method is that you'll have to rename all the models and the textures, and make some cleanup afterwards in the editors.
Last edit: Emmanuel Puybaret 2014-01-21
One last chance: maybe you upgraded from the Mac App Store version?
Preferences for that version are not stored at the same place because of Apple's requirement for sandboxed applications.
Does the folder ~/Library/Containers/com.eteks.sweethome3d.SweetHome3D/Data/Library/Application Support/eTeks/Sweet Home 3D exist and does it contain something?
If yes, just copy everything it contains to ~/Library/Application Support/eTeks/Sweet Home 3D folder I mentioned before to reuse these preferences.
Samantha, could you give some news about this issue please?
Did you succeed to retrieve some data or not?
Hi Emmanuel,
I increased the memory allocation to 4Gb and have not had the app crash once. Yay!
I did the zip and unzip thing you suggested and got over 400 numbered items. I tried to drag and drop them like you said into the Furniture app, but that didn’t work.
I lucked out and had a lot of the sketchup or collada files still on the portable HD that I used to move my data from my old macbook to my new macbook pro. Alas, I didn’t know about the preferences folder when I upgraded computers, so I did not have that copied across. I thought I’d deleted everything on the HD once I copied it across and imported it into Sweet Home, so I was really happy to find it sitting in the HD's unemptied trash.
I have created different furniture libraries for the different categories I had used. Everything loads much faster into the Furniture app than it does importing into Sweet Home. I’m constantly having to go back to the furniture app and change the orientation of the furniture, but that’s not a big deal.
The furniture I don’t have in the catalogs is still numbered in the unzipped file, but I can’t see what each item is unless I import it, and it is quicker to find what I want in Warehouse 3D or Sketchup’s texture page and download it again.
So to sum up…
– Sweet Home feels much more stable since I increased the memory allocation.
– I feel much safer having my furniture in the libraries instead of importing each item directly into Sweet Home.
– And now that I’m back home, Time Machine is happily backing up for me every hour, so fingers crossed if Sweet Home ever resets itself, I won’t have lost more than an hour’s worth of new furniture and textures.
Thanks for your help and advice. The suggestion to increase the memory has made using the app much more enjoyable and far less frustrating.
I consider your timely response to my concern to be exceptional customer service.
Thanks again,
Sam.
On 28 Jan 2014, at 6:43 pm, Emmanuel Puybaret puybaret@users.sf.net wrote:
Related
Bugs:
#432Thanks for your feedback.
It's great it works again for you. Don't forget to update the max memory setting next you upgrade to a newer version of Sweet Home 3D.
I close this bug since you didn't provide any way to explain how ~/Library/Application support/eTeks/Sweet Home 3D folder could have disappeared. If ever, you or someone else find a way to reproduce this issue, I'll reopen it.