Re: Bug Fix -> Trouble Center

[Tyler A. <ty...@bo...>]

> I've never done any programming, so of course, my changes do not provide
> the kind of configuation options that would be needed to make it a
> generalizable plug-in, nor did I do anything about the introduction of
> bizarre logic in the the original plug-in. (Right now, basically if
> bug_report_visible is not set (which it won't be because users can't set
> it) the link shows up.)
> 
> But, I like this integrated Help Desk sort of thing a lot.  Is anyone
> thinking about making a plug-in like this?  

I am not aware of such a project, but if you like, you can go ahead and develop it further.  I think that it would be best if sysadmins just do what you did and configured it to be their own type of Trouble Center.  I can't really think of how I could make it a general-case type of plugin where each system could be radically different (their own FAQ/wiki/whatever, each system's amount of help provided, etc).

It is possible for you to write up a document and include it with the bug_report plugin to show how sysadmins can make the plugin tailored to their site, and how to have the messages go to them.  In fact, if you do that, I'd be willing to change the plugin a bit to make it easier for the sysadmin to switch over to be his/her own Trouble Center.

-- 
Tyler Akins                    ty...@bo...