Re: [SM-DEVEL] [SM-CVS] SF.net SVN: squirrelmail: [12242] trunk/squirrelmail

[Brian G. P. <br...@br...>]

On Monday 26 February 2007 15:51, Paul Lesniewski wrote:
> > To reply to myself: an end-user has now even gone so far to add to a
> > bug report about a lost addressbook the following:
> >
> > "Also, when trying to report an issue I don't want to have to become
> > a user to this SourceForge to get my issue resolved. Your support
> > page on SquirrelMail should have a support email address to be more
> > user friendly..."
> >
> > We've vastly changed our site, and people are still not reading it...
>
> I don't have any strong opinions about this thread itself (I think
> Thijs did pretty well with the changes to SM and I like the website),
> but interested in what you think the problem is with this person. =A0Was
> the bug report added as a tracker to sf.net? =A0It is fascinating that
> someone read enough to find the tracker but not enough to figure out
> to go to their provider. =A0I'm not sure there is any more we can do and
> such people can just be ignored if no one wishes to hand-hold them.

RESOLVED. WORKSFORME.

And I suppose if we wanted to, we could create a template on the SF=20
trackers that reiterates that the problem as reported should be reported=20
to their email provider, not the Squirrelmail development team, to=20
minimize the time required to say the same thing over and over again=20
while closing the tracker item.

Regards,

  - Brian

=2D-=20
http://braverock.com/brian/