Re: [SM-PLUGINS] Looking for a new plugin...

[Customer S. <Cus...@mm...>]

>> I was wondering if anyone has been working on a "redirect" or "bounce"
>> function to forward email.  When our Customer Service Department checks
>> the
>> main email addresses, they forward on the emails to the correct
>> department.
>> As you know, users aren't always all that bright and they just reply
> back to
>> the main address instead of the customer addresses.
>
> This idea has been thrown around a bit here.  The current best solution is
> to hit the forward button and to use the Custom From plugin to allow the
> From: field to be changed at will.  I have been mulling over a plugin that
> could add a button that would allow forwarding to a set address, but it
> could be expanded to allow the selection of multiple addresses if need
> be....  would your users need to enter their own To: address or...?
>

It would need to have the ability to change the To: section...or maybe
have it pull from the Address Book?  I would prefer to be able to type in
the address, but the Address Book could always be setup for all of the
different departments.

--Brian