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#137 Delete as Spam button not working

open
nobody
None
5
2008-07-14
2008-07-10
Ntl
No

The Delete as SPAM button is not working.
I have deleted the SpamBayes toolbar via Customize.
I have deleted the file outcmd.dat to reset Outlook toolbar configuration.
I have reconfigured the training wizard.
I have also uninstalled and reinstalled SpamBayes (I am currently using version 1.0.4).

Nothing works. The Delete as Spam button is clickable but does not delete the email.

Upon looking at the log, I noticed several pythoncom error: Python error invoking COM method.' error messages.

File "win32com\server\policy.pyc", line 283, in _Invoke_
File "win32com\server\policy.pyc", line 288, in _invoke_
File "win32com\server\policy.pyc", line 581, in _invokeex_
File "addin.pyc", line 637, in OnClick
File "addin.pyc", line 161, in TrainAsSpam
File "train.pyc", line 52, in train_message
File "spambayes\classifier.pyc", line 273, in learn
File "spambayes\classifier.pyc", line 384, in _add_msg
File "spambayes\storage.pyc", line 304, in _wordinfoset
File "shelve.pyc", line 130, in __setitem__
File "bsddb\__init__.pyc", line 120, in __setitem__
bsddb._db.DBRunRecoveryError: (-30982, 'DB_RUNRECOVERY: Fatal error, run database recovery -- fatal region error detected; run recovery')

How can I get the Delete as Spam button working correctly again? (occasionally it may delete ONE email when clicked but then never works again).
Thanks!

Discussion

  • Ntl

    Ntl - 2008-07-10
    • summary: Delete as Spam button now working --> Delete as Spam button not working
     
  • Ntl

    Ntl - 2008-07-10
    • priority: 5 --> 9
     
  • Mark Hammond

    Mark Hammond - 2008-07-10
    • priority: 9 --> 5
    • status: open --> pending
     
  • Mark Hammond

    Mark Hammond - 2008-07-10

    Logged In: YES
    user_id=14198
    Originator: NO

    Please select the SpamBayes manager, then re-train spambayes via the "Training" tab - but ensure you select "Rebuild Entire Database" - Spambayes should them again work correctly.

     
  • Ntl

    Ntl - 2008-07-10
    • priority: 5 --> 9
    • status: pending --> open
     
  • Skip Montanaro

    Skip Montanaro - 2008-07-11
    • priority: 9 --> 5
     
  • Mark Hammond

    Mark Hammond - 2008-07-11
    • status: open --> pending
     
  • Ntl

    Ntl - 2008-07-14
    • status: pending --> open
     
  • Ntl

    Ntl - 2008-07-14

    Logged In: YES
    user_id=2142761
    Originator: YES

    The Delete as Spam button is STILL not working. I tried to rebuild the database as indicated, waited a day just to be sure and nothing. It still doesn't work.
    Please help!
    Thanks!

     
  • Mark Hammond

    Mark Hammond - 2008-07-15

    Logged In: YES
    user_id=14198
    Originator: NO

    Do you have the exact same errors in your log? If so, try deleting the files default_bayes_database.db and default_message_database.db from your "c:\Documents and Settings\{username}\Application Data\SpamBayes" - see the spambayes FAQ for details about exposing hidden folders if you have trouble finding that directory.

     
  • Ntl

    Ntl - 2008-07-16

    Logged In: YES
    user_id=2142761
    Originator: YES

    I deleted the 2 training databases the other day and it worked!
    Thank you all for your help.

     

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