[smartmontools-support] Spin_Retry_Count ... FAILING NOW - or is it?

[Tim S. <ts...@di...>]

Hi,

Just got the report appended from smartctl 5.37:

smartmontools has suggested panicking due to attribute 10,
Spin_Retry_count failing, on one of my disks...

However the line is:

10 Spin_Retry_Count 0x0013 077 077 097 Pre-fail Always FAILING_NOW 0

I'm confused as the raw value is zero.

Is this actually a problem? Or could this be a decoding problem with
respect to this model of disk?

I'm only slightly panicking as this disk is part of a RAID setup, but if
it is dying, I'll be RMA-ing it pronto.

Other things to note is the apparently massive seek_error_rate. My other
Seagate drive also has a high seek_error_rate, whereas the Samsung and
Hitachi disks in the same array (yes, I'm paranoid, so I mixed vendors
for this) are all zero.

As far as I can remember, both Seagates are Thai, not Chinese, which is
good (or was).

Would be most grateful for an opinion :)

Ta muchly

Tim

######## Report - edited for brevity ##########

root@gigan:/# smartctl -a -d sat /dev/sdd
smartctl version 5.37 [x86_64-unknown-linux-gnu] Copyright (C) 2002-6
Bruce Allen
Home page is http://smartmontools.sourceforge.net/

=== START OF INFORMATION SECTION ===
Model Family:     Seagate Barracuda 7200.10 family
Device Model:     ST3500630AS
Serial Number:    9QG2B9A0
Firmware Version: 3.AAK
User Capacity:    500,107,862,016 bytes
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   7
ATA Standard is:  Exact ATA specification draft version not indicated
Local Time is:    Wed Jan 30 00:49:42 2008 GMT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

...

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE
UPDATED  WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate      0x000f 112 097 006 Pre-fail Always - 46563275
3 Spin_Up_Time             0x0003 096 092 000 Pre-fail Always - 0
4 Start_Stop_Count         0x0032 100 100 020 Old_age  Always - 38
5 Reallocated_Sector_Ct    0x0033 100 100 036 Pre-fail Always - 0
7 Seek_Error_Rate   0x000f 052 051 030 Pre-fail Always - 335777683494
9 Power_On_Hours           0x0032 100 100 000 Old_age Always - 768
10 Spin_Retry_Count   0x0013 077 077 097 Pre-fail Always FAILING_NOW 0
12 Power_Cycle_Count       0x0032 100 100 020 Old_age Always - 35
187 Unknown_Attribute      0x0032 100 100 000 Old_age Always - 0
189 Unknown_Attribute      0x003a 100 100 000 Old_age Always - 0
190 Temperature_Celsius    0x0022 063 050 045 Old_age Always - 656474149
194 Temperature_Celsius    0x0022 037 050 000 Old_age Always - 37
(Lifetime Min/Max 0/18)
195 Hardware_ECC_Recovered 0x001a 066 053 000 Old_age Always - 104219998
197 Current_Pending_Sector 0x0012 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable  0x0010 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count   0x003e 200 200 000 Old_age Always  - 0
200 Multi_Zone_Error_Rate  0x0000 100 253 000 Old_age Offline - 0
202 TA_Increase_Count      0x0032 100 253 000 Old_age Always -  0


Just for comparision, my other Seagate has these results:

root@gigan:/# smartctl -a -d sat /dev/sda
smartctl version 5.37 [x86_64-unknown-linux-gnu] Copyright (C) 2002-6
Bruce Allen
Home page is http://smartmontools.sourceforge.net/

=== START OF INFORMATION SECTION ===
Model Family:     Seagate Barracuda 7200.10 family
Device Model:     ST3500630AS
Serial Number:    6QG07DJ7
Firmware Version: 3.AAK
User Capacity:    500,107,862,016 bytes
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   7
ATA Standard is:  Exact ATA specification draft version not indicated
Local Time is:    Wed Jan 30 01:00:13 2008 GMT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x82) Offline data collection activity
                                        was completed without error.
                                        Auto Offline Data Collection:
Enabled.
Self-test execution status:      (   0) The previous self-test routine
completed
                                        without error or no self-test
has ever
                                        been run.
Total time to complete Offline
data collection:                 ( 430) seconds.
Offline data collection
capabilities:                    (0x5b) SMART execute Offline immediate.
                                        Auto Offline data collection
on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        No Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   1) minutes.
Extended self-test routine
recommended polling time:        ( 163) minutes.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE
UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   115   097   006    Pre-fail  Always
      -       236199755
  3 Spin_Up_Time            0x0003   096   092   000    Pre-fail  Always
      -       0
  4 Start_Stop_Count        0x0032   100   100   020    Old_age   Always
      -       33
  5 Reallocated_Sector_Ct   0x0033   100   100   036    Pre-fail  Always
      -       0
  7 Seek_Error_Rate         0x000f   077   060   030    Pre-fail  Always
      -       50620733
  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always
      -       733
 10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always
      -       0
 12 Power_Cycle_Count       0x0032   100   100   020    Old_age   Always
      -       32
187 Unknown_Attribute       0x0032   100   100   000    Old_age   Always
      -       0
189 Unknown_Attribute       0x003a   100   100   000    Old_age   Always
      -       0
190 Temperature_Celsius     0x0022   061   049   045    Old_age   Always
      -       707002407
194 Temperature_Celsius     0x0022   039   051   000    Old_age   Always
      -       39 (Lifetime Min/Max 0/19)
195 Hardware_ECC_Recovered  0x001a   071   063   000    Old_age   Always
      -       16445639
197 Current_Pending_Sector  0x0012   100   100   000    Old_age   Always
      -       0
198 Offline_Uncorrectable   0x0010   100   100   000    Old_age
Offline      -       0
199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always
      -       0
200 Multi_Zone_Error_Rate   0x0000   100   253   000    Old_age
Offline      -       0
202 TA_Increase_Count       0x0032   100   253   000    Old_age   Always
      -       0