Menu
▾
▴
[smartmontools-support] Fw: Error, Self-test logs access problem through PCI adapter (Windows XP)
|
From: BitBucket <fil...@gm...> - 2007-05-15 16:28:33
|
Sent again, different address
----- Original Message -----
From: BitBucket
To: sma...@li...
Sent: Saturday, May 12, 2007 7:36 PM
Subject: Error, Self-test logs access problem through PCI adapter (Windows
XP)
Hi:
The problem I've been having is that I can't access the SMART self-test and
error logs when the drives are mounted on PCI adapter cards rather than the
motherboard. When the drives are hooked into the motherboard itself, the
full SMART data is available, including the error and self-test logs.
Otherwise, the SMART data is generally available except for the error and
self-test logs.
The smartctrl error is generally "SMART Error Log Read failed: Function not
implemented" or "SMART Error Self-Test Log Read failed: Function not
implemented". Attempts to bypass this problem with 'hdc:a' instead of "hdc"
don't work, nor does "sdc" instead of "hdc". "smartctl -r iotcl,1 hdc" and
"smartctl -r ioctl,2 hdc" work, except that neither appear to query or to
report on the error logs.
I've tested a number of PCI cards from SIIG, Syba and Promise Technology.
It appears that the only one of them that doesn't have this problem is the
SIIG ATA100 card, which seems to have a different chipset (Sil/CMD 0649)
than the other SIIG adapters (which seem to have the Sil 0648 chips).
Below I've included three files: 1)a good result from a new 400 GB Seagate
drive in the motherboard IDE secondary channel;. 2) the same drive, but in
the Promise Ultra133 TX2 controller, which fails to report the error and
self-test logs; and 3) the result from the SIIG ATA100 test with a Western
Digital 120GB drive, which reports the error and self-test logs.
Any help with this would be appreciated.
-- Roy Zider
===================================================================
FIRST RESULT (good)
6:53 PM 5/12/2007 lsz Test of new Seagate 400GB drive (ST400-3) K7N
D:\D&S\BitBucket\MyDox\Computer\System\HDD\ST400-3 SNF22W3G
This is a brand new drive. These scan results OK, including error log.
Connected to motherboard IDE - Secondary channel as MA.
PROBLEM
No problems.
PLATFORM
Devices:
Seagate 400 GB PATA drive (ST400-3) -- new
Model Family: Seagate Barracuda 7200.9 family
Device Model: ST3400633A
Serial Number: 5NF22WEG
Firmware Version: 3.AAH
ATA
MODE Ultra DMA Mode 5
Look-A
Write-A
K7N motherboard
IDE PRI MA ST80-3 as MA (C:-H:)
IDE PRI SL ST200-9 as SL (x:)
IDE SEC MA ST400-3 as CS (I:)
IDE SEC SL <empty>
IDE PCI SL1 Promise Ultra133 TX2 PCI HDD controller
PRI MA <empty
ST80-3 DATA:
=== START OF INFORMATION SECTION ===
Model Family: Seagate Barracuda 7200.7 and 7200.7 Plus family
Device Model: ST380013A
Serial Number: 3JT256JG
Firmware Version: 3.54
User Capacity: 80,026,361,856 bytes
Device is: In smartctl database [for details use: -P show]
ATA Version is: 6
ATA Standard is: ATA/ATAPI-6 T13 1410D revision 2
Local Time is: Wed May 09 19:55:19 2007 PDT
SMART support is: Available - device has SMART capability.
Enabled status cached by OS, trying SMART RETURN STATUS
cmd.
SMART support is: Enabled
------------------------------------
ST200-9 DATA:
=== START OF INFORMATION SECTION ===
Model Family: Seagate Barracuda 7200.7 and 7200.7 Plus family
Device Model: ST3200822A
Serial Number: 4LJ0KY9Z
Firmware Version: 3.01
User Capacity: 200,049,647,616 bytes
Device is: In smartctl database [for details use: -P show]
ATA Version is: 6
ATA Standard is: ATA/ATAPI-6 T13 1410D revision 2
Local Time is: Tue May 08 19:12:18 2007 PDT
SMART support is: Available - device has SMART capability.
Enabled status cached by OS, trying SMART RETURN STATUS
cmd.
SMART support is: Enabled
------------------------------------
COMMANDS:
smartctl -a hdc OK complete result below:
---------------------------------------------------------------
smartctl version 5.37 [i686-mingw32-xp-sp2] Copyright (C) 2002-6 Bruce Allen
Home page is http://smartmontools.sourceforge.net/
=== START OF INFORMATION SECTION ===
Model Family: Seagate Barracuda 7200.9 family
Device Model: ST3400633A
Serial Number: 5NF22WEG
Firmware Version: 3.AAH
User Capacity: 400,088,457,216 bytes
Device is: In smartctl database [for details use: -P show]
ATA Version is: 7
ATA Standard is: Exact ATA specification draft version not indicated
Local Time is: Sat May 12 18:52:44 2007 PDT
SMART support is: Available - device has SMART capability.
Enabled status cached by OS, trying SMART RETURN STATUS
cmd.
SMART support is: Enabled
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
General SMART Values:
Offline data collection status: (0x82) Offline data collection activity
was completed without error.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 0) The previous self-test routine
completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 430) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 1) minutes.
Extended self-test routine
recommended polling time: ( 168) minutes.
SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED
WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000f 100 253 006 Pre-fail
s - 0
3 Spin_Up_Time 0x0003 093 093 000 Pre-fail
s - 0
4 Start_Stop_Count 0x0032 100 100 020 Old_age
ys - 2
5 Reallocated_Sector_Ct 0x0033 100 100 036 Pre-fail
s - 0
7 Seek_Error_Rate 0x000f 100 253 030 Pre-fail
s - 36597
9 Power_On_Hours 0x0032 100 100 000 Old_age
ys - 0
10 Spin_Retry_Count 0x0013 100 100 097 Pre-fail
s - 0
12 Power_Cycle_Count 0x0032 100 100 020 Old_age
ys - 4
187 Unknown_Attribute 0x0032 100 100 000 Old_age
ys - 0
189 Unknown_Attribute 0x003a 100 100 000 Old_age
ys - 0
190 Temperature_Celsius 0x0022 059 059 045 Old_age
ys - 689766441
194 Temperature_Celsius 0x0022 041 041 000 Old_age
ys - 41 (Lifetime Min/Max 0/23)
195 Hardware_ECC_Recovered 0x001a 051 050 000 Old_age
ys - 15612957
197 Current_Pending_Sector 0x0012 100 100 000 Old_age
ys - 0
198 Offline_Uncorrectable 0x0010 100 100 000 Old_age
line - 0
199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age
ys - 0
200 Multi_Zone_Error_Rate 0x0000 100 253 000 Old_age
line - 0
202 TA_Increase_Count 0x0032 100 253 000 Old_age
ys - 0
SMART Error Log Version: 1
No Errors Logged
SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours)
LBA_of_first_error
# 1 Short offline Completed without error 00%
0 -
# 2 Conveyance offline Completed without error 00%
0 -
# 3 Short offline Completed without error 00%
0 -
SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
===================================================================
SECOND RESULT (fails error and self-test logs)
7:09 PM 5/12/2007 lsz Test of new Seagate 400 GB drive with Promise Ultra133
TX2 interface with smartctl
D:\D&S\BitBucket\MyDox\Computer\System\HDD\ST400-3 SNF22W3G
smartctrl report on ST400-3 now attached to Promise Ultra133 TX2 PCI
controller.
PROBLEM
SMART error log read failed
SMART self-test log read failed
Both log reads were successful in earlier tests connected to IDE channel on
motherboard.
Other attributes appear to be accessible, however, and are updating.
smartctl -a hda OK ST80-6 as MA (C:-H:)
smartctl -a hdb OK ST200-9 as SL (x:)
smartctl -a hdc works OK, except for error/self-test logs failures
smartctl -a hdc:a doesn't work
Smartctl: Device Read Identity Failed (not an ATA/ATAPI device)
A mandatory SMART command failed: exiting. To continue, add one or more '-T
permissive' options.
smartctl -a hdc:a -T permissive doesn't work either
smartctrl -a sdc doesn't work either.
Short INQUIRY response, skip product id
A mandatory SMART command failed: exiting. To continue, add one or more '-T
permissive' options.
smartctl -r ioctl,2 shows all other stuff OK, but does not report on error
log, self test log.
---------------------------------------------------------
C:\Program Files\smartmontools\bin>smartctl -r ioctl,1 hdc
smartctl version 5.37 [i686-mingw32-xp-sp2] Copyright (C) 2002-6 Bruce Allen
Home page is http://smartmontools.sourceforge.net/
REPORT-IOCTL: DeviceFD=0 Command=IDENTIFY DEVICE
REPORT-IOCTL: DeviceFD=0 Command=IDENTIFY DEVICE returned 0
REPORT-IOCTL: DeviceFD=0 Command=SMART STATUS
REPORT-IOCTL: DeviceFD=0 Command=SMART STATUS returned 0
REPORT-IOCTL: DeviceFD=0 Command=SMART STATUS CHECK
REPORT-IOCTL: DeviceFD=0 Command=SMART STATUS CHECK returned 0
REPORT-IOCTL: DeviceFD=0 Command=SMART READ ATTRIBUTE VALUES
REPORT-IOCTL: DeviceFD=0 Command=SMART READ ATTRIBUTE VALUES returned 0
REPORT-IOCTL: DeviceFD=0 Command=SMART READ ATTRIBUTE THRESHOLDS
REPORT-IOCTL: DeviceFD=0 Command=SMART READ ATTRIBUTE THRESHOLDS returned 0
C:\Program Files\smartmontools\bin>
----------------------------------------------------------------
PLATFORM
Devices:
Promise Ultra133 TX2 PCI HDD controller
Model Ultra133 TX2
S/N L90006201955
Chipset
BIOS 2.20.0.15
Driver 2.0.0.43 5/16/2003 (ultra.sys by Promise)
WinXP Promise Ultra133 TX2 IDE Controller (SCSI and RAID Controllers)
Seagate 400 GB PATA drive (ST400-3) -- new
Model Family: Seagate Barracuda 7200.9 family
Device Model: ST3400633A
Serial Number: 5NF22WEG
Firmware Version: 3.AAH
ATA
MODE Ultra DMA Mode 5
Look-A
Write-A
K7N motherboard
IDE PRI MA ST80-3 as MA (C:-H:)
IDE PRI SL ST200-9 as SL (x:)
IDE SEC MA <empty>
IDE SEC SL <empty>
IDE PCI SL1 Promise Ultra133 TX2 PCI HDD controller
PRI MA ST400-3 as CS (I:)
ST80-3 DATA:
=== START OF INFORMATION SECTION ===
Model Family: Seagate Barracuda 7200.7 and 7200.7 Plus family
Device Model: ST380013A
Serial Number: 3JT256JG
Firmware Version: 3.54
User Capacity: 80,026,361,856 bytes
Device is: In smartctl database [for details use: -P show]
ATA Version is: 6
ATA Standard is: ATA/ATAPI-6 T13 1410D revision 2
Local Time is: Wed May 09 19:55:19 2007 PDT
SMART support is: Available - device has SMART capability.
Enabled status cached by OS, trying SMART RETURN STATUS
cmd.
SMART support is: Enabled
------------------------------------
ST200-9 DATA:
=== START OF INFORMATION SECTION ===
Model Family: Seagate Barracuda 7200.7 and 7200.7 Plus family
Device Model: ST3200822A
Serial Number: 4LJ0KY9Z
Firmware Version: 3.01
User Capacity: 200,049,647,616 bytes
Device is: In smartctl database [for details use: -P show]
ATA Version is: 6
ATA Standard is: ATA/ATAPI-6 T13 1410D revision 2
Local Time is: Tue May 08 19:12:18 2007 PDT
SMART support is: Available - device has SMART capability.
Enabled status cached by OS, trying SMART RETURN STATUS
cmd.
SMART support is: Enabled
------------------------------------
COMMANDS:
smartctl -a hdc
---------------------------------------------------------------
smartctl version 5.37 [i686-mingw32-xp-sp2] Copyright (C) 2002-6 Bruce Allen
Home page is http://smartmontools.sourceforge.net/
=== START OF INFORMATION SECTION ===
Model Family: Seagate Barracuda 7200.9 family
Device Model: ST3400633A
Serial Number: 5NF22WEG
Firmware Version: 3.AAH
User Capacity: 400,088,457,216 bytes
Device is: In smartctl database [for details use: -P show]
ATA Version is: 7
ATA Standard is: Exact ATA specification draft version not indicated
Local Time is: Sat May 12 19:07:20 2007 PDT
SMART support is: Available - device has SMART capability.
Enabled status cached by OS, trying SMART RETURN STATUS
cmd.
SMART support is: Enabled
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
General SMART Values:
Offline data collection status: (0x82) Offline data collection activity
was completed without error.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 0) The previous self-test routine
completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 430) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 1) minutes.
Extended self-test routine
recommended polling time: ( 168) minutes.
SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED
WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000f 100 253 006 Pre-fail
s - 0
3 Spin_Up_Time 0x0003 092 092 000 Pre-fail
s - 0
4 Start_Stop_Count 0x0032 100 100 020 Old_age
ys - 3
5 Reallocated_Sector_Ct 0x0033 100 100 036 Pre-fail
s - 0
7 Seek_Error_Rate 0x000f 100 253 030 Pre-fail
s - 36962
9 Power_On_Hours 0x0032 100 100 000 Old_age
ys - 1
10 Spin_Retry_Count 0x0013 100 100 097 Pre-fail
s - 0
12 Power_Cycle_Count 0x0032 100 100 020 Old_age
ys - 5
187 Unknown_Attribute 0x0032 100 100 000 Old_age
ys - 0
189 Unknown_Attribute 0x003a 100 100 000 Old_age
ys - 0
190 Temperature_Celsius 0x0022 059 059 045 Old_age
ys - 690487337
194 Temperature_Celsius 0x0022 041 041 000 Old_age
ys - 41 (Lifetime Min/Max 0/23)
195 Hardware_ECC_Recovered 0x001a 080 050 000 Old_age
ys - 15744419
197 Current_Pending_Sector 0x0012 100 100 000 Old_age
ys - 0
198 Offline_Uncorrectable 0x0010 100 100 000 Old_age
line - 0
199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age
ys - 0
200 Multi_Zone_Error_Rate 0x0000 100 253 000 Old_age
line - 0
202 TA_Increase_Count 0x0032 100 253 000 Old_age
ys - 0
Error SMART Error Log Read failed: Function not implemented
Smartctl: SMART Error Log Read Failed
Error SMART Error Self-Test Log Read failed: Function not implemented
Smartctl: SMART Self Test Log Read Failed
Error SMART Read Selective Self-Test Log failed: Function not implemented
Smartctl: SMART Selective Self Test Log Read Failed
===================================================================
THIRD RESULT (returns error and self-test logs OK)
7:42 PM 5/11/2007 lsz Test of SIIG UltraATA 100 PCI interface with smartctl
D:\D&S\BitBucket\MyDox\Computer\System\HDD\WD120-3 WMA8C1825256
Sixth smartctrl report on WD120-3, now attached to SIIG UltraATA 100 PCI
controller.
PROBLEM - NONE
SMART error log read OK
SMART self-test log read OK
Both log reads are auccessful in this test connected to PCI card.
Log updated with short self-test at 912, conveyance self-test at 913.
Discrepancy still between attribute 9 Power_On_Hours at 4190 vs self-test
lifetime hours at 913, possibly an artifact of smartmontools.
PLATFORM
Devices:
SIIG UltraATA 100 PCI HDD controller
Model SC-PE4A12, PCB v3.0
CMD PCI-0649 Ultra DMA IDE controller
S/N S4V361800518
chipset CMD0649
BIOS
Driver cmdide.sys 2.0.7 (XPclient.010817-1148)
Western Digital 120 GB PATA drive (WD120-3)
Model WDC WD1200JB-75CRA0
F/W 16.06v16
S/N WD-WMA8C1285256
ATA ATA/ATAPI-5
MODE Ultra DMA Mode 5
Look-A Enabled
Write-A Enabled
K7N motherboard
IDE PRI MA ST80-3 as MA (C:-H:)
IDE PRI SL ST200-9 as SL (x:)
IDE SEC MA <empty>
IDE SEC SL <empty>
IDE PCI SL1 SIIG UltraATA 100 PCI adapter
PRI MA WD120-3 as MA (I:)
ST80-3 DATA:
=== START OF INFORMATION SECTION ===
Model Family: Seagate Barracuda 7200.7 and 7200.7 Plus family
Device Model: ST380013A
Serial Number: 3JT256JG
Firmware Version: 3.54
User Capacity: 80,026,361,856 bytes
Device is: In smartctl database [for details use: -P show]
ATA Version is: 6
ATA Standard is: ATA/ATAPI-6 T13 1410D revision 2
Local Time is: Wed May 09 19:55:19 2007 PDT
SMART support is: Available - device has SMART capability.
Enabled status cached by OS, trying SMART RETURN STATUS
cmd.
SMART support is: Enabled
------------------------------------
ST200-9 DATA:
=== START OF INFORMATION SECTION ===
Model Family: Seagate Barracuda 7200.7 and 7200.7 Plus family
Device Model: ST3200822A
Serial Number: 4LJ0KY9Z
Firmware Version: 3.01
User Capacity: 200,049,647,616 bytes
Device is: In smartctl database [for details use: -P show]
ATA Version is: 6
ATA Standard is: ATA/ATAPI-6 T13 1410D revision 2
Local Time is: Tue May 08 19:12:18 2007 PDT
SMART support is: Available - device has SMART capability.
Enabled status cached by OS, trying SMART RETURN STATUS
cmd.
SMART support is: Enabled
------------------------------------
COMMANDS:
smartctl -a hda
---------------------------------------------------------------
smartctl version 5.37 [i686-mingw32-xp-sp2] Copyright (C) 2002-6 Bruce Allen
Home page is http://smartmontools.sourceforge.net/
=== START OF INFORMATION SECTION ===
Model Family: Western Digital Caviar SE family
Device Model: WDC WD1200JB-75CRA0
Serial Number: WD-WMA8C1825256
Firmware Version: 16.06V16
User Capacity: 120,000,000,000 bytes
Device is: In smartctl database [for details use: -P show]
ATA Version is: 5
ATA Standard is: Exact ATA specification draft version not indicated
Local Time is: Fri May 11 18:59:16 2007 PDT
SMART support is: Available - device has SMART capability.
Enabled status cached by OS, trying SMART RETURN STATUS
cmd.
SMART support is: Enabled
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
General SMART Values:
Offline data collection status: (0x82) Offline data collection activity
was completed without error.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 0) The previous self-test routine
completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: (4680) seconds.
Offline data collection
capabilities: (0x3b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
No Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
No General Purpose Logging support.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 87) minutes.
Conveyance self-test routine
recommended polling time: ( 5) minutes.
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED
WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000b 200 200 051 Pre-fail
s - 0
3 Spin_Up_Time 0x0007 093 090 021 Pre-fail
s - 6108
4 Start_Stop_Count 0x0032 100 100 040 Old_age
ys - 186
5 Reallocated_Sector_Ct 0x0033 199 199 140 Pre-fail
s - 2
7 Seek_Error_Rate 0x000b 100 253 051 Pre-fail
s - 0
9 Power_On_Hours 0x0032 095 095 000 Old_age
ys - 4190
10 Spin_Retry_Count 0x0013 100 100 051 Pre-fail
s - 0
11 Calibration_Retry_Count 0x0013 100 100 051 Pre-fail
s - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age
ys - 186
196 Reallocated_Event_Count 0x0032 198 198 000 Old_age
ys - 2
197 Current_Pending_Sector 0x0012 200 200 000 Old_age
ys - 0
198 Offline_Uncorrectable 0x0012 200 200 000 Old_age
ys - 0
199 UDMA_CRC_Error_Count 0x000a 200 253 000 Old_age
ys - 3527
200 Multi_Zone_Error_Rate 0x0009 200 199 051 Pre-fail
ine - 0
SMART Error Log Version: 1
No Errors Logged
SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours)
LBA_of_first_error
# 1 Conveyance offline Completed without error 00%
3 -
# 2 Short offline Completed without error 00%
2 -
# 3 Short offline Completed without error 00%
1 -
# 4 Conveyance offline Completed without error 00%
8 -
# 5 Short offline Completed without error 00%
8 -
# 6 Short offline Completed without error 00%
4 -
# 7 Conveyance offline Completed without error 00%
1 -
# 8 Conveyance offline Completed without error 00%
5 -
Device does not support Selective Self Tests/Logging
===================================================================
===================================================================
|