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#3858 Daily newsletter email is cut off or truncated in Outlook 20
I subscribe to the slashdot daily newsletter and recently I switched to pop3 via outlook 2007 from using web base mail in yahoo. The daily newsletter in outlook 2007 is truncated or the latter half is cut off. Only athe first half or less of the news stories appear. I have several emails if you need examples. Yet, on the web mail in yahoo.com the Slashdot daily newsletter is fully intact. Do you have any suggestion to sovle this? I did look in the Slashdot FAQ and a Google search for solutiond but did not find anything.
Windows XP SP2 -english
MS Office 2007
thanks
Chris
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Chris,
I am getting the exact same issue as you, I emailed Rob Malda about it, he blamed it on Outlook 2007's rendering engine, but given my slashdot is delivered in plane text I find that worrying. Have you noticed that the point where the truncation occurs always has a "b" as the last character?
I reckon it's a Unix character that Outlook sees as an end of message but which the editors used by the creators of the articles see as a non-breaking space or something.
I might post this in the newsgroups at Microsoft.
Graham Sivill
slashdot@sivill.com
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This is where the truncation occurred in today's issue (9th March 2007):
+--------------------------------------------------------------------+
| High Tech High 2.0 |
| from the you-wanted-backward-compatibility? dept. |
| posted by kdawson on Thursday March 08, @10:27 (Education) |
| http://slashdot.org/article.pl?sid=07/03/08/1457254 |
+--------------------------------------------------------------------+
[0]theodp writes "A week ago, in his [1]How to Keep America Competitive
Op-Ed, Bill Gates touted the [2]Gates Foundation-backed High Tech High as
the future of American education. One small problem. Two days earlier,
tearful [3]Bay Area High Tech High students b
(Note the trailing "b" again!!
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This is the one today:
+--------------------------------------------------------------------+
| Apple and LG plan Flash Laptops |
| from the what-are-you-wearing-under-there dept. |
| posted by CmdrTaco on Friday March 09, @11:20 (Data Storage) |
| http://apple.slashdot.org/article.pl?sid=07/03/09/162220 |
+--------------------------------------------------------------------+
[0]Lucas123 writes "An article in [1]Computerworld states that Apple and
LG each plan to launch new laptops b
========================================================================
Breaks at the dreaded "b" again.
Siv
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An mdash in a story gets converted into unicode e28094 in the mail we send. Here's a look at my unix mbox file for a recent newsletter email:
00338e70 69 65 73 20 6f 66 20 73 65 76 65 72 61 6c 20 43 |ies of several C|
00338e80 6f 6d 63 61 73 74 0a 75 73 65 72 73 20 77 68 6f |omcast.users who|
00338e90 20 77 65 72 65 20 77 61 72 6e 65 64 20 e2 80 94 | were warned ...|
00338ea0 20 77 69 74 68 6f 75 74 20 73 70 65 63 69 66 69 | without specifi|
00338eb0 63 73 20 e2 80 94 20 74 68 61 74 20 74 68 65 79 |cs ... that they|
00338ec0 20 77 65 72 65 20 75 73 69 6e 67 20 22 74 6f 6f | were using "too|
mdash is rendered in my email program like this:
http://lvalue.com/broadband-providers.png
My guess is that we want to encode mdash and other common HTML entities differently before we send them in email. A "--" would work fine. Ironically we are sending the amp entity in headlines at least unencoded, so it appears in the email as &, amp, ;.
I suspect Outlook's behavior here is broken, but we should be handling things better on our end (too).
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Graham,
Thanks for the letter "b" tip which does indeed appear as the last character before the email is truncated in Outlook. However, looking at the original email on mail.yahoo.com via webmail there is no "b" character but these strange set of characters appear..
—
I believe this guy is the culprit causing the problem with the stories being truncated in Outlook 2007. It happens in every story. Below, I have copied and pasted two examples from both Outlook and the original webmail at yahoo. Hope this help
regards,
Chris
Ps. Graham posting this issue in a Microsoft forum would be appreciated
-------------------------------------------------------------------------
[Slashdot] Stories for 2007-03-22
++From Outlook 2007 --
+--------------------------------------------------------------------+
| NFL Caught Abusing the DMCA |
| from the poorly-chosen-victim dept. |
| posted by kdawson on Wednesday March 21, @00:14 (Censorship) |
| http://yro.slashdot.org/article.pl?sid=07/03/21/014232 |
+--------------------------------------------------------------------+
[0]Implied Oral Consent writes "You know how the NFL puts up those notices before every game saying 'This telecast is copyrighted by the NFL for the private use of our audience, and any other use of this telecast or of any pictures, descriptions or accounts of the game without the NFL's consent is prohibited?' Well, Ars Technica is reporting that [1]Wendy Seltzer thought that that was over-reaching and posted a video of the notice on YouTube. Predictably, the NFL filed a DMCA Take Down notice on the clip. But Ms. Seltzer knows her rights, so she filed a [2]DMCA Counter Notice. This is when the NFL violated the DMCA, by filing another Take Down notice instead of taking the issue to court b
++Same story from mail.yahoo.com ---
+--------------------------------------------------------------------+
| NFL Caught Abusing the DMCA |
| from the poorly-chosen-victim dept. |
| posted by kdawson on Wednesday March 21, @00:14 (Censorship) |
| http://yro.slashdot.org/article.pl?sid=07/03/21/014232 |
+--------------------------------------------------------------------+
[0]Implied Oral Consent writes "You know how the NFL puts up those
notices before every game saying 'This telecast is copyrighted by the NFL
for the private use of our audience, and any other use of this telecast
or of any pictures, descriptions or accounts of the game without the
NFL's consent is prohibited?' Well, Ars Technica is reporting that
[1]Wendy Seltzer thought that that was over-reaching and posted a video
of the notice on YouTube. Predictably, the NFL filed a DMCA Take Down
notice on the clip. But Ms. Seltzer knows her rights, so she filed a
[2]DMCA Counter Notice. This is when the NFL violated the DMCA, by filing
another Take Down notice instead of taking the issue to court — their
only legitimate option, according to the DMCA. Unfortunately for the NFL,
[3]Ms. Seltzer is a law professor, an EFF lawyer, and the founder of
Chilling Effects. Oops!"
-------------------------------------------------------------------------
[Slashdot] Stories for 2007-03-19
++From Outlook 2007 ---
+--------------------------------------------------------------------+
| Modern Technology Reveals Mummy's Past |
| from the keep-him-shackled-or-protect-your-children dept. |
| posted by CmdrTaco on Sunday March 18, @11:20 (Biotech) |
| http://science.slashdot.org/article.pl?sid=07/03/18/1321219 |
+--------------------------------------------------------------------+
mamamia writes "The baby mummy had a European mom, and likely came from a wealthy family. But where he lived and why he died b
++Same stories mail.yahoo.com ---
+--------------------------------------------------------------------+
| Modern Technology Reveals Mummy's Past |
| from the keep-him-shackled-or-protect-your-children dept. |
| posted by CmdrTaco on Sunday March 18, @11:20 (Biotech) |
| http://science.slashdot.org/article.pl?sid=07/03/18/1321219 |
+--------------------------------------------------------------------+
mamamia writes "The baby mummy had a European mom, and likely came from a
wealthy family. But where he lived and why he died — and at such a young
age — remain a mystery. The mummy, exhibited for the first time Thursday
at the Saint Louis Science Center, has been the year-long focus of an
international team of investigators. The museum said it may be the
[0]most extensive research project ever undertaken on a child mummy."
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Chris,
I have submitted it to MS not long after my original post so they should be aware of it by now?
I think if as per Jamie McCarthy's comments slashdot strip non standard characters from what gets sent out in the email version we should see an improvement.
Siv
(Graham Sivill)
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The escaped — is being converted to Unicode and encoded as UTF-8. Don't ask me how, where or why - I can just tell you that for instance, "e2 80 94" (as seen in the dump excerpt in an earlier comment) is the UTF encoding for Unicode U+2014 - an em dash.
I don't know much about email protocol, but I'd be surprised if it's supposed to default to handling UTF-8 - just because it's so old. Maybe there's something you can put in the header to clue it in. Alternatively, you could try to figure out where the conversion is happening on your end and whack it upside the head.
So I suspect that Outlook is TECHNICALLY correct - though perhaps picky.
Ironically, the agent that I see most frequently put non-ASCII markup into mail automatically is Outlook (using Word as a built-in editor).
The correlation to the letter "b" appears to be coincidental, not causal.
I'm a victim of this problem too, so here's a "vote" for fixing it.
Thanks,
-Ed Staub
The last action on this was nearly two years ago. I'm using OL2007 and the tech preview of OL2010 and am experincing the same issue as reported. Given the dominance of the Outlook client in corporate enviorments, I'm surprised that no action has been taken.
It appears to have low priority (I'm not personally familiar with scheme in this tool), but the severity is 1 (totally broken, data loss), or 2 (major functionality broken).
The bug is 100% reproducible and occurs with every Daily Newsletter.
If there is no plan to fix the bug, at the very least put a notice up on the Daily Newsletter sign up page that says "Daily newsletter does not work with Outlook mail clients" so that people don't waste their time.
I think the SlashDot folks think it's a Microsoft bug. It's not. SlashDot is emitting mail with a header that claims that it's
charset="us-ascii"
but it's encoded in UTF-8. This ain't rocket science.
While I don't disagree that it should be a high priority to fix, there is a workaround. Open the email (double-click on it), select "Other Actions/Encoding/Unicode" and you'll be able to read the whole thing.
Another theory is that they are so hostile to Microsoft that this seems like a good state of affairs.