[Shorewall-announce] RE: [Shorewall-users] Sanity, Manners and Shorewall Support

[Graeme B. <g.b...@ve...>]

Tom,

I have some comments. To provide support for the wide variety of possible
configurations and permutations that people are going to attempt to
configure with Shorewall, is dang near impossible. This is especially true
when people (a) do not RTFM first, (b) look through the Troubleshooting
section or (c) submit the necessary information with their request for
assistance.

So, maybe you are a little short sometimes (you have way more patience than
most people) but, I think that the software and support that you provide is
great. I wish you great success in your new position and continued
recognition and success with Shorewall.

A grateful and sometimes brain-dead user,

Graeme

> -----Original Message-----
> From: 
> shorewall-users-bounces+g.boyle3=ver...@li...orewall.n
> et 
> [mailto:shorewall-users-bounces+g.boyle3=ver...@li...o
> rewall.net] On Behalf Of Tom Eastep
> Sent: Tuesday, July 15, 2003 10:57 AM
> To: Shorewall Users; Shorewall Announcements
> Subject: [Shorewall-users] Sanity, Manners and Shorewall Support
> 
> 
> Hello Everyone,
> 
> This morning I received a personal email from a recent poster 
> asking "Why is Mr. Eastep so mean?". The post went on to 
> explain that I had responded abruptly to the person's request 
> for help and asked why I wasn't more helpful to people 
> attempting to understand something new.
> 
> Good question.
> 
> Over the last nine months, I have been struggling to deal 
> with an ever-expanding set of problems in my personal and 
> professional life: death of family members, failing health of 
> other family members, failing health and eventual death of a 
> much loved pet, my own health problems, and a new job which 
> presents me with a fresh set of demands each day. Given this 
> set of circumstances, I'm afraid that I sometimes regard a 
> Shorewall support request as just one more $PROFANITY problem 
> that someone expects me to solve and often my manners fail me. 
> 
> So what to do...
> 
> I'm going to try simply letting requests go unanswered until 
> I have sufficient time to read each post carefully and deal 
> with it properly. This may increase the response time but a 
> delayed polite response is definitely preferable to a quick rude one.
> 
> And of course all of you nice folks on the list are certainly 
> welcome to help when you see a question that you can answer.
> 
> -Tom
> -- 
> Tom Eastep    \ Shorewall - iptables made easy
> Shoreline,     \ http://shorewall.net
> Washington USA  \ te...@sh...
> 
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