#143 Adobe Illustrator (.ai) the only thing that does not work?

[Justin B]

I have been using Sagehumbs for years on Windows 7, 8, 10 and it has always been amazing with Adobe Photoshop Documents (.psd)... but for some reason I could never get it to work with Adobe Illustrator (.ai).

I verified the list and made sure the .ai box was checked,
then I went back and checked all the boxes to be sure.

Then I increased the maximum size of image file to 2000mb and 9000mb to be sure,
my Ai files are just 1.2mb so it can't be that.

What can I try next?

Is there a setting inside SageThumbs I'm missing?

Is there a setting in Windows that needs to be changed?

Do I need to change a file setting inside Illustrator?
Are there different variations of the same .ai extensions?
Do all the elements need to be inside the canvas?

[Eric S.]

Same issue with me...Windows 10 64-bit; Adobe CC 2019 on a Dell laptop. I've tried everything but no AI thumbnails work. Turning PDF compatibility on and off; changing the image file size, etc. It used to work awhile back so not sure what has changed.

[A J]

Please fix this.

[Rombout Versluijs]

Sad there is no feed back nor a proper page for this app. Dont see thumbnails for ai files even when ghostscript is installed

[raspopov]

The SageThumbs is just a shell for anymore not updated and not supported graphics library - GFL Library. So image format compatibility questions has not point discussing here.

Anyway I can try to confirm a compatibility issue if you provide a sample problem .ai-file.