#70 Keyboard Keystrokes Delay/Missing

[John Mallah]

I'm xperiencing missing keystrokes or a delay of keystrokes from my keyboard.
After using the keyboard config tool, and reseting the device from the drop down menu, the keyboard functions normally.

After a reboot, the problem returns and is fixed again with another device reset from the config tool. Re-pluging the device does not fix the issue

Using Roccat...
Suora (Keyboard) & Kone XTD (Mouse)

Built from source as per instructions included in provided files...
roccat-tools-5.6.0
libgaminggear-0.15.0

Running Linux Mint 18.1 Serena

[Stefan Achatz]

Could you please make sure you have the latest firmware. If the problem persists please give a concrete example of the misbehaviour.

[John Mallah]

OK, problem seems resolved, for now, although I'm not certain how...

I did not see a firmware download for the Suora (Keyboard) or a firmware update option in the Suora config application.
I updated the firmware for the Kone XTD (Mouse) from the Kone XTD config application with the firmware file provided from this project.

Thanks.

More info on the problem...
Pressing a key would only output the key 1/3 or so times.
Holding down a key would spam the output of the key and then proceed to delay with no output before repeating. Releaseing the key would continue to output the key for a few milliseconds.

Also, pluging in and using an additional "normal" keyboard worked as intended while the Suora did not.

Again, the problem would be temporarily resolved until a reboot, by reseting the device from the config tool.

[John Mallah]

Problem returns after a random reboot, sometimes fixed after a device reset.
There are no firmware updates for the Suora. Tried to update firmware on a Windows VM 1.10 was the current firmware.

I did notice one time the device tured off and on by itself, like it was reseting the device. After this the problem occured after the next reboot.

[Stefan Achatz]

You might try different USB ports. 2.0 instead of 3.0; change from/to UHCI EHCI.

[John Mallah]

Well, you are right, I am currently using USB 3.0
I will try the 2.0 ports and reply if it reocures.

Thanks.

[Anonymous]

I've got the same issue, and it is resolved with resetting the keyboard to factory settings, but the issue will reappear every few days.

roccat-tools-5.6.0
libgaminggear-0.15.0

Kernel: 3.19.0-32-generic x86_64 (64 bit)
Desktop: Cinnamon 2.8.6 Distro: Linux Mint 17.3 Rosa

Any advice would be greatly appreciated.

[Anonymous]

I'm using 2.0 usb ports FYI

-guy from above post

[Anonymous]

Using USB 2 ports and my problem has not returned yet.

[Anonymous]

Nevermind, soon after the last comment my problem did return even when using 2.0 ports.
Really dont know what could be causing it, its pretty random.

[Anonymous]

Had to boot up into a live cd, and the problem occurred, so it's not a driver issue.

Don't know if its a hardware/firmware problem or a kernel problem but there are a slew of other problems as well such as slow input or missing 1st keys and repeated keys for example when typing into a newley opened text field.

[Anonymous]

I switched to ubuntu and it has seemed to go away, so I'm guessing it's something to do with mint.
-guy from above post

[Anonymous]

OP Here.
So I tried the keyboard on a Windows system, and the problem came up. So it's not the Linux OS. Also Its not a faulty keyboard as this is the 2nd keyboard it's happened on (I bricked the 1st one trying to recover firmware in a VM and got it replaced)

Although the problem would not retuern before a system restart, the A key would have a seperate key delay to the other keys at random times. Noticable in gaming where starfing would stop and start.

I used a Windows system to delete all profiles, and reset the device. And also deleted all profiles from the Linux roccattools (Suora Config)

I have not had a system reboot in a few days, but the delayed A key seems to be resolved.

So I have a feeling this is somthing to do with the way the Linux roccattools software is improperly storing settings to the device. Maybe key delay or some other corruption, just a guess.

[Anonymous]

OP here.
For an unknown reason, the roccat user group was removed causing Permission Errors on application startup, as a result the initial problems listed in this thread have not re-occured after a final device reset using sudo to launch the Suora config tool.

[Anonymous]

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