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Data Usage Not Updating

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2017-07-15
2019-08-13
  • 13th Banana

    13th Banana - 2017-07-15

    Data Usage is calculating fine in graph and working. But on the personal usage window "Data Used" is still showing 0 and not updating.. Can someone tell me how to fix this?? Thanks.

    I have checked the cron job. It's working fine else the graph would not be updated.

     
  • Leonard

    Leonard - 2017-09-28

    Same with me also. And the Usage status at Dynamic log in page doesn't show through Mikrotik hotspot. But it's showing though Coova.

     
    • Nana Korantey

      Nana Korantey - 2019-08-13

      Hello Leonard,
      I'm trying to active this login page and not getting it . could you please show me what to do to active this screen.

       
  • I Marcus

    I Marcus - 2018-05-17

    Hello, apologies for bumping an old thread but I have exactly the same issue and wonder if you (or anyone else) achieved a resolution?

    FYI I am not using Coovachilli, this is vanilla install of RADIUSdesk on a pi. Authentication is fine, the updating of accounting data in the user tab works fine, but data used stays a 0 on the main page, the cap remains the same at 953.67M, and no action appears to occur when the user exceeds their assigned profile limit.

    Thanks.

     
  • I Marcus

    I Marcus - 2018-05-23

    Updating the query, in case it helps someone else:

    I found that in my case the accounting data being sent to Freeradius was set to UTC by Unifi whereas the timezone I use is somewhat different (it's easier for others to understand when set to localtime).

    Although the Ubiquiti AP's were correctly set to localtime, and the Unifi/RADIUSdesk server (both on the same hardware) was correct there is a preference within Unifi to set the statistical information differently to the AP's actual timezone. This defaults to UTC, but should be changed to whatever everything else is. I also changed the format to 24h, whether this had an effect I'm unsure but between both of these changes it appears to have fixed the issue I had.

    Finally I found that in my case it wouldn't update correctly until I'd restarted both Unifi and Freeradius (actually I rebooted the h/ware after a restart of Freeradius didn't change anything).

    Footnote: The default profiles sometimes didn't seem to update the overview of individual users, although their accounting detail still populated in the users tab. A custom profile with requisite settings appeared to fix this.

     

    Last edit: I Marcus 2018-05-23

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