I can't create tickets projects

[JAC]

I'm trying to create an internal project for tickets but when I finish filling the required fields and CREATE an error message appears on the screen:
There was a server error processing your request. We apologize.

I agree with the privacy statement.

Here is a detailed dump of what took place at the time of the error, which may assist a programmer in tracking down the problem:

Error when selecting values: No rows returned.
while executing
"ad_form -extend -name helpdesk_ticket -on_request {

# Populate elements from local variables
if {![info exists ticket_name] || "" == $ticket_..."
("uplevel" body line 595)
invoked from within

"uplevel {
# /packages/intranet-helpdesk/www/new.tcl

Copyright (c) 2003-2008 ]project-open[

All rights reserved. Please check

http://www...."

(procedure "code::tcl::d:/project-open/servers/projop/packages/intranet-..." line 2)
invoked from within

"code::tcl::$__adp_stub"
("uplevel" body line 12)
invoked from within
"uplevel {

    if { [file exists $__adp_stub.tcl] } {

        # ensure that data source preparation procedure exists and is up-to-date
  ..."
(procedure "adp_prepare" line 2)
invoked from within

"adp_prepare"
invoked from within
"template::adp_parse [file rootname [ad_conn file]] {}"
(procedure "adp_parse_ad_conn_file" line 6)
invoked from within
"$handler"
("uplevel" body line 2)
invoked from within
"uplevel $code"
invoked from within
"ad_try {
$handler
} ad_script_abort val {
# do nothing
}"
invoked from within
"rp_serve_concrete_file [ad_conn file]"
(procedure "rp_serve_abstract_file" line 60)
invoked from within
"rp_serve_abstract_file "$root/$extra_url""
("uplevel" body line 2)
invoked from within
"uplevel $code"
invoked from within
"ad_try {
rp_serve_abstract_file "$root/$extra_url"
set tcl_url2file([ad_conn url]) [ad_conn file]
set ..."

Do you know what's happening?

[Yogesh]

I think maybe you have to create ticket container and create tickets inside that. otherwise it behaves in unpredictible ways.

[JAC]

and could you tell me please how to create a ticket container? I can not create a project as type=ticket , it doesn't work.

Thank you

[JAC]

As you can see in the attached below I don't have the option for creating a Ticket Container , maybe I need to activate or install something for having this option?

[JAC]

ok, solved. The category was deactivated.