phphelpdesk-help

Re: [Phphelpdesk-help] problems installing

[scott b. <sc...@hi...>]

got it working!

question now how do I have it email the person the ticket is assigned to when its assigned?

or email someone when new tickets are submited

- Scott

The following message was sent by alister air <ali...@ut...> on Wed, 10 Oct 2001 16:01:32 +1000.

> 
> Hi Scott,
> 
> As I just emailed to another person, PHP is not installed with mySQL 
> support on your server.  I use Debian, and for me I could use apt-get 
> install php-mysql to install PHP with mySQL support.  It's possible that 
> 
> there's a rpm around that will do the same thing, but as I'd rather not 
> use 
> Red Hat I can't say for sure.  If not, then you're going to have to compile 
> 
> PHP4 from source with mySQL support.  This is not as scary as it sounds 
> - 
> the source documentation will tell you what you need to do.
> 
> If the writer(s) of phphelpdesk are around, is it worth putting something 
> 
> like this in the/a FAQ?  Perhaps it's just me, but I've noticed two emails 
> 
> today about the same issue.  I don't read this list too closely, but I 
> 
> imagine there's a lot more of this going around.
> 
> And finally, I reckon phphelpdesk is great, and I'm using it in my area, 
> 
> with 250 or so users.  I've even got a wish list, but I reckon I'll save 
> 
> that for later :-)
> 
> Alister
> 
> At 03:24 PM 10/10/2001, scott bakalor wrote:
> >ok I installed the php helpdesk and got errors
> >
> >installed to http://www.hijinksdesign.com/support/
> >
> >Fatal error: Call to undefined function: mysql_connect() in 
> >/home/DESIGN-WEB/www/support/includes/connect.inc.php on line 10
> >
> >
> >any help is appreciated I used the red hat rpm to install php-4.0.4pl1
> >
> >_______________________________________________
> >Phphelpdesk-help mailing list
> >Php...@li...
> >https://lists.sourceforge.net/lists/listinfo/phphelpdesk-help
> 
> 
> --
> 
> Alister Air          Ph 9514 1277
> IT Manager           Fx 9514 1656
> Faculty of Science, University of Technology Sydney
> "The time of your life is the one commodity that
>   you can sell but never buy back." -- Bob Black
> 
> 
> 
> _______________________________________________
> Phphelpdesk-help mailing list
> Php...@li...
> https://lists.sourceforge.net/lists/listinfo/phphelpdesk-help
> 
> 

Re: [Phphelpdesk-help] problems installing

[Matt G. <ma...@ma...>]

Well I don't know if it's supposed to do this or not, but I have it set up 
to email me when a ticket is assigned to me.  Here's what I did.  First, I 
granted the user the authority to assign tickets, I also granted them the 
authority to authorize tickets.  Then, I modified the submit ticket form to 
default to "mail: yes".  Since I am the only person who picks up tickets, 
and I have an email address associated with my name, it emails me when a 
ticket is created.  The user can choose to receive an email receipt if they 
would like (standard behavior), but the user could also check the Mail:no, 
which would force it not to email me a new ticket.  I'm not sure where 
phphelpdesk finds who to allow tickets to be assigned to, but I am the only 
one in that list, so it defaults to me.

I also would like to see the users' name.  Maybe we could modify it to use 
a config file to pick what fields to display.  That way other people could 
pick and choose what they want.

At 05:40 PM 10/10/2001 +1000, you wrote:
>At 05:15 PM 10/10/2001, scott bakalor wrote:
>>got it working!
>
>You might like to post what you did for at least one other Red Hat user 
>(still?) having problems.
>
>>question now how do I have it email the person the ticket is assigned to 
>>when its assigned?
>>
>>or email someone when new tickets are submited
>
>I'm not sure if it'll do this.  I'd like it to email an address (which I'd 
>make point to the four IT staff in my area) when a new job is submitted.
>
>More importantly, with 43 jobs on the queue, I'm going to see if I can 
>modify the page to allow the display of each user's first and last 
>name.  We're losing the ability to easily track jobs here, which is 
>bad.  I wanted to check whether a particular user had a job on the queue 
>and I couldn't without going into each job logged by her Department.
>
>Alister
>
>
>
>--
>
>Alister Air          Ph 9514 1277
>IT Manager           Fx 9514 1656
>Faculty of Science, University of Technology Sydney
>"The time of your life is the one commodity that
>  you can sell but never buy back." -- Bob Black
>
>
>
>_______________________________________________
>Phphelpdesk-help mailing list
>Php...@li...
>https://lists.sourceforge.net/lists/listinfo/phphelpdesk-help

Re: [Phphelpdesk-help] problems installing

[alister a. <ali...@ut...>]

At 05:15 PM 10/10/2001, scott bakalor wrote:
>got it working!

You might like to post what you did for at least one other Red Hat user 
(still?) having problems.

>question now how do I have it email the person the ticket is assigned to 
>when its assigned?
>
>or email someone when new tickets are submited

I'm not sure if it'll do this.  I'd like it to email an address (which I'd 
make point to the four IT staff in my area) when a new job is submitted.

More importantly, with 43 jobs on the queue, I'm going to see if I can 
modify the page to allow the display of each user's first and last 
name.  We're losing the ability to easily track jobs here, which is bad.  I 
wanted to check whether a particular user had a job on the queue and I 
couldn't without going into each job logged by her Department.

Alister



--

Alister Air          Ph 9514 1277
IT Manager           Fx 9514 1656
Faculty of Science, University of Technology Sydney
"The time of your life is the one commodity that
  you can sell but never buy back." -- Bob Black