phphelpdesk-help

[Phphelpdesk-help] Re: phphelpdesk problem

[Jimy N. <Ji...@th...>]

I'm having the same problem as Comharsa.
Could someone please help me asap my emailing me at
ji...@th...
I have downloaded and installed the helpdesk and database successfully, but
cannot get past the first page. I followed the install instructions and
amended the general.conf.php and db.conf.php files as needed. They seem to
be working ok, but this is the problem I am having. When I go to the first
page I get the login page. Using the admin::admin combination I get to the
next page with all of the options, with admin being shown as logged in..
Similarly, if I use the test::test combination I get the second page with a
reduced amount of options. However, if I click on any of the options, using
either login, it takes me back to the login page where I am shown as not
logged in and have to re-enter the username and password. I end up going
round in circles. The URL shows the necessary addition in the form of
"/index.php?whattodo=adddepartment" but it doesn't seem to be taking any
notice of it. The db is on a different server to the helpdesk, but as it is
recognising the user::password combination it is obviously set up OK. I am
relatively new to php and mysql so may well be missing something basic, so
any ideas would be most welcome. 

Jimy Nguyen

[Phphelpdesk-help] RE: phphelpdesk problem

[Are W. <are...@ly...>]

Jimy Nguyen [Ji...@th...] writes:

|I'm having the same problem as this guy -> "Comharsa".
|Could someone please help me asap my emailing me at
|ji...@th...
|I have downloaded and installed the helpdesk and database successfully, but
|cannot get past the first page. I followed the install instructions and
|amended the general.conf.php and db.conf.php files as needed. They seem to
|be working ok, but this is the problem I am having. When I go to the first
|page I get the login page. Using the admin::admin combination I get to the
|next page with all of the options, with admin being shown as logged in..
|Similarly, if I use the test::test combination I get the second page with a
|reduced amount of options.
|However, if I click on any of the options, using either login, it takes me
|back to the login page where I am shown as not logged in and have to
|re-enter the username and password. I end up going round in circles. The
URL
|shows the necessary addition in the form of
|"/index.php?whattodo=adddepartment" but it doesn't seem to be taking any
|notice of it. 
|The db is on a different server to the helpdesk, but as it is recognising
|the user::password combination it is obviously set up OK. I am relatively
|new to php and mysql so may well be missing something basic, so any ideas
|would be most welcome. 

Jimmy,

You're not mentioning your browser config, but I'm guessing Internet
Explorer. I've experienced the same problems earlier, and it seems to be a
version/feature conflict between apache/php on the server side, and clients
running IE.

I've tested a few scripts on a php-4.04-pl1/apache 1.3.17 server, and all
versions of IE (4+) worked flawlessly. OTOH, apache 1.3.19 and pre-4.04
php-versions produced the errors you mention above.

I'd suggest you update php/apache. Or as an intermediary solution, you could
always run Netscape. Never had any problems there.

Rgds,

Are

Jimy Nguyen

Re: [Phphelpdesk-help] RE: phphelpdesk problem

[Comharsa <com...@cl...>]

At 09:31 AM 5/3/01, Are Westby found time to write:
>I'd suggest you update php/apache. Or as an intermediary solution, you could
>always run Netscape. Never had any problems there.

In case you aren't able to update these, I found a fix at the sourceforge 
website.

Change the files includes/cookie.inc.php and config/general.conf.php to 
read as follows:

cookie.inc.php:

<?php   // SET COOKIE INFO

// cookie.inc.php -- modified by Jay Kramer (ja...@mo...)

if (isset($authentication)) {
$time = mktime()+g_cookietimeout;
$date = date("l, d-M-y H:i:s", ($time)); // Make a IE5.01compatible 
date/time..
   setcookie("status", $status, $date, $g_base_path, $g_domain);  // IE5.01 
is picky about the base path nad domain, if they are missing, there is a 
good chance the cookie will not get set..
   setcookie("user", $user, $date, $g_base_path, $g_domain);
// setcookie("txtUsername", $txtUsername, $date, $g_base_path, $g_domain);
   setcookie("group", $group, $date, $g_base_path, $g_domain);
   setcookie("authentication", $authentication, $date, $g_base_path, 
$g_domain);
   setcookie("laston", $laston, $date, $g_base_path, $g_domain);
}
else {
$time = mktime()+g_cookietimeout;
$date = date("l, d-M-y H:i:s", ($time));
   setcookie("status", "Logged In", $date,$g_base_path, $g_domain);
   setcookie("user", $txtUsername, $date, $g_base_path, $g_domain);
//  setcookie("txtusername", $txtUsername, $date, $g_base_path, $g_domain);
   setcookie("group", $row[4], $date, $g_base_path, $g_domain);
   setcookie("authentication", "YES", $date, $g_base_path, $g_domain);
   setcookie("laston", $row[6], $date, $g_base_path, $g_domain);
}

?>

general.conf.php:

<?php   //general configuration

$version        = ".04.4";                              //Version Number

$g_title        = "PHP Help Desk";                      //Title of your 
helpdesk
$g_helpdesk_email = "web...@yo...";        //Email of your 
helpdesk
$g_mailservername = "mail.yourcompanys.smtpserver.com"; //SMTP Mail server
$g_cookietimeout = "1200";                              //Timeout for cookies
$g_refreshtime  = "600";                                //Refresh time for 
viewall

// If you are using http://someaddress.com/phphelpdesk, then you must set the
// base url to "http://someaddress.com/phphelpdesk/"  Notice the '/' at the end
// you must put that in there.  If you are using a virtual host such as
// http://phphelpdesk.somecompany.com, then you can just leave it empty with
// the quotes touching "";
$g_base_url     = "http://someaddress.com/phphelpdesk/";        //base url 
location
// you HAVE to set your domain name here, with no HTTP:
// or / at the end or anything...
$g_domain = "someaddress.com";
// this is the path from the last part of the $g_base_url
// parameter.  If there is no path, set this to "/"; NOTICE
// THE BEGINNING AND ENDING /'s!!
$g_base_path = "/phphelpdesk/";

?>

Thanks to Jay Kramer and someone who didn't leave their name. It now works 
for me using IE5.

HTH

Brian
com...@cl...

[Phphelpdesk-help] RE: phphelpdesk problem

[Are W. <are...@ly...>]

|hey Are, 
|
|I'm still havin the same problem with phphelpdesk, ie keep goin around in
|circles on the client side, after logging in.  I'm running IE5.5 and am not
|receiving any cookies by the server.
|
|I've tried updating cookie.inc.php and general.conf.php while running
|php-4.04-pl1/apache 1.3.17.  I cant even us IE5 on the client.  There are
no
|problems with using Netscape though.  I can never receive a cookie from the
|server while running any version of IE.

You say you tried updating some files. Did you use Brian Razzaque's proposed
mod? (Which works perfectly btw. Thx Brian! :)

I'll list it here in case you didn't get it the first time: (line breaks
might be a bit freaky, adjust as necessary.)
Remove the quote marks from the code before running it..

To fix this, make the following modifications to includes/logout.inc.php:

logout.inc.php:

|<?php   //Logout script created by Seek3r
|	  //Modified by Brian Razzaque (raz...@vm...)
|
|	$time = mktime();
|	$date = date("l, d-M-y H:i:s", ($time));
|	setcookie("status", "", $date, $g_base_path, $g_domain);
|	setcookie("user", "", $date, $g_base_path, $g_domain);
|	setcookie("group", "", $date, $g_base_path, $g_domain);
|	setcookie("authentication", "", $date, $g_base_path, $g_domain);
|	setcookie("laston", "", $date, $g_base_path, $g_domain);
|	setcookie("logout", "", $date, $g_base_path, $g_domain);
|
|	unset($status);
|	unset($user);
|	unset($group);
|	unset($authentication);
|	unset($laston);
|	unset($logout);
|
|?>

Just make sure that you use it with the code listed below by Jay Kramer.

Change the files includes/cookie.inc.php and config/general.conf.php to
read as follows:

cookie.inc.php:

|<?php   // SET COOKIE INFO
|
|// cookie.inc.php -- modified by Jay Kramer (ja...@mo...)
|
|if (isset($authentication)) {
|$time = mktime()+g_cookietimeout;
|$date = date("l, d-M-y H:i:s", ($time)); // Make a IE5.01compatible
|date/time..
|   setcookie("status", $status, $date, $g_base_path, $g_domain);  // IE5.01
|is picky about the base path nad domain, if they are missing, there is a
|good chance the cookie will not get set..
|   setcookie("user", $user, $date, $g_base_path, $g_domain);
|// setcookie("txtUsername", $txtUsername, $date, $g_base_path, $g_domain);
|   setcookie("group", $group, $date, $g_base_path, $g_domain);
|   setcookie("authentication", $authentication, $date, $g_base_path,
|$g_domain);
|   setcookie("laston", $laston, $date, $g_base_path, $g_domain);
|}
|else {
|$time = mktime()+g_cookietimeout;
|$date = date("l, d-M-y H:i:s", ($time));
|   setcookie("status", "Logged In", $date,$g_base_path, $g_domain);
|   setcookie("user", $txtUsername, $date, $g_base_path, $g_domain);
|//  setcookie("txtusername", $txtUsername, $date, $g_base_path, $g_domain);
|   setcookie("group", $row[4], $date, $g_base_path, $g_domain);
|   setcookie("authentication", "YES", $date, $g_base_path, $g_domain);
|   setcookie("laston", $row[6], $date, $g_base_path, $g_domain);
|}
|
|?>

general.conf.php:

|<?php   //general configuration
|
|$version        = ".04.4";                              //Version Number
|
|$g_title        = "PHP Help Desk";                      //Title of your
helpdesk
|$g_helpdesk_email = "web...@yo...";        //Email of your
helpdesk
|$g_mailservername = "mail.yourcompanys.smtpserver.com"; //SMTP Mail server
|$g_cookietimeout = "1200";                              //Timeout for
cookies
|$g_refreshtime  = "600";                                //Refresh time for
viewall
|
|// If you are using http://someaddress.com/phphelpdesk, then you must set
the
|// base url to "http://someaddress.com/phphelpdesk/"  Notice the '/' at the
end
|// you must put that in there.  If you are using a virtual host such as
|// http://phphelpdesk.somecompany.com, then you can just leave it empty
with
|// the quotes touching "";
|$g_base_url     = "http://someaddress.com/phphelpdesk/";        //base url
location
|// you HAVE to set your domain name here, with no HTTP:
|// or / at the end or anything...
|$g_domain = "someaddress.com";
|// this is the path from the last part of the $g_base_url
|// parameter.  If there is no path, set this to "/"; NOTICE
|// THE BEGINNING AND ENDING /'s!!
|$g_base_path = "/phphelpdesk/";
|
|?>

Give this a try, and be sure to honor all the instructions as commented in
the code.

If all else fails, check your settings under "Tools -> Internet Options ->
Security" in IE 5.x, specifically looking for any weird cookie settings.

HTH,

Are Westby

--
"'Tis true, no man's an island. But if you tie a bunch
 of dead guys together, they make a pretty good raft."

- Paul Tomblin