Thanx for the prompt answer Mike. Perhaps I am confused. When a ticket
is generated by a general staff member is an email generated to
$g_helpdesk_email? Or is it just generated to the person whom submitted
the ticket? If is generated to the $g_helpdesk_email then I have
something wrong. If it not supposed to email $g_helpdesk_email then I
have expected behavior, in which I would need to make it do so.
Thanks again
MArk
-----Original Message-----
From: php...@li...
[mailto:php...@li...] On Behalf Of Mike
Maki
Sent: Tuesday, January 06, 2004 5:11 PM
To: php...@li...; Mark Yarbrough
Subject: Re: [Phphelpdesk-help] Option?
I'm using an older version 0.6.16 so I don't know if this has changed,
but
edit general.conf.php and
edit the variable
$g_helpdesk_email = "us...@yo..., us...@yo..., us...@yo..., ";
and so on.....
Good Luck!
Mike
----- Original Message -----
From: "Mark Yarbrough" <mya...@dr...>
To: <php...@li...>
Sent: Tuesday, January 06, 2004 4:20 PM
Subject: [Phphelpdesk-help] Option?
> Is there a way (or is it supposed to) send an email out to the whole
> help desk staff when a new ticket is generated?
>
> Mark Yarbrough
>
>
>
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