Hi Everyone,
As many of you know, lately I have not responded to most of you =
emails for support on this project. I have been tremendously busy on =
other work related projects and thus have not had time to implement any =
changes to PHP Helpdesk. This has been going on for about six months =
now. I have been wanting to make the project much more robust with =
object oriented code, W3C standardization, better themes and graphics, =
more featuers, and bug fixes, along with continuing to promote the =
project. However, everytime I say I'm going to sit down and work on it, =
I would get a phone call to go into the office because a server was down =
or something like that.
Therefore, On December 1st I asked Andrew to become the Project =
Manager. He has been very helpful, along with the rest of you, in =
making this project a team effort. I think he will be a great project =
manager. I enjoyed working on the project for the time that I did and =
would be glad to answer questions that you may have. I still do have =
time constraints and may respond slowely to your emails, however.
PHP Helpdesk is a great Help Desk tool. The program work great for =
organizing trouble tickets/jobs and have a queue. It compares to other =
$5,000 - $10,000 programs and the best thing is that it is GPL and FREE =
to use! In any case, take care. I hope the project continues to =
develop into a wonderful alternative to the comercial products.
Thanks,=20
Joseph Hoot
Systems Architect
jo...@ne...
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