phphelpdesk-help

[Phphelpdesk-help] Remove open tickets from old (setup) department

[Mark B. <bul...@mu...>]

I installed, setup my own department and removed the sales, IT, and HR 
departments from helpdesk, but there must have been tickets left open in 
those examples because the header file shows 4 more open tickets than 
what I actually have.  Can someone tell me how to delete those tickets?

Thanks for any help!

-Mark
Charleston SC

Re: [Phphelpdesk-help] Remove open tickets from old (setup) department

[Kevin M. S. <sh...@cg...>]

On Thu, 19 Sep 2002, Mark Bulson wrote:
> I installed, setup my own department and removed the sales, IT, and HR 
> departments from helpdesk, but there must have been tickets left open in 
> those examples because the header file shows 4 more open tickets than 
> what I actually have.  Can someone tell me how to delete those tickets?


as user admin...or another user with proper privileges.

Reinstate the Departments. (sales, IT, HR)
Then delete the tickets.
Re-delete the Departments.

I hope this helps.

-k

Re: [Phphelpdesk-help] Remove open tickets from old (setup) department

[M M. <mm...@ad...>]

You have a couple of options, option 1 is to go into MySQL and remove the
entries using the command line (a pain unlesss you are god at SQL commands),
option 2 is to use a graphical (web) database browser like phpMyAdmin and
remove them. If you are going to be using MySQL databases I strongly
recommend installing phpMyAdmin. It is an awsome tool.
http://www.phpmyadmin.org/

Good luck,

Mike
----- Original Message -----
From: "Mark Bulson" <bul...@mu...>
To: <php...@li...>
Sent: Thursday, September 19, 2002 11:37 AM
Subject: [Phphelpdesk-help] Remove open tickets from old (setup) department


> I installed, setup my own department and removed the sales, IT, and HR
> departments from helpdesk, but there must have been tickets left open in
> those examples because the header file shows 4 more open tickets than
> what I actually have.  Can someone tell me how to delete those tickets?
>
> Thanks for any help!
>
> -Mark
> Charleston SC
>
>
>
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