phphelpdesk-help

[Phphelpdesk-help] Re: PHPHelpdesk

[Joseph H. <jo...@jo...>]

excellent idea.  In fact, something that I would eventually like to work =
on
is having an asset section where you would list computers and stuff like
that.  At some point maybe even link the clients that you are working on =
to
the assets.


----- Original Message -----
From: "Martin Skj=F6ldebrand" <ch...@sk...>
To: <jo...@ne...>
Sent: Sunday, March 04, 2001 5:54 AM
Subject: PHPHelpdesk


> Hi,
>
> I wrote you some weeks ago, asking if development is still going on
> PHPHelpdesk.
> Just letting you know that I'm playing around with the code, and my MyS=
QL
> book. I'm about
> to add a client module. (I've added a field to the table "security"
> s_manage_clients) which I will use
> to link to the module. (Who has the rights to manage clients?). So far
this
> works.
>
> Point is that I would like to know more easily who is filing specific
> tickets. Then you could
> se if someone has specific problems in their everyday work. Eventually =
I'd
> like to link a client record
> to a computer record (for internal clients) by which I will be able to
keep
> some track of computers.
>
> Cheers,
>
> Martin S.
>
> - I think the whole world's gone mad.
> - Uh huh. It's always been like this. You just don't get out enough.
>

[Phphelpdesk-help] Re: PHPHelpdesk

[Joseph H. <jo...@jo...>]

the demo doesn't allow it, however, you can assign the "hr" user rights to
assign tickets.


----- Original Message -----
From: "Stefan Barry" <ste...@vi...>
To: <jo...@ne...>
Sent: Tuesday, January 15, 2002 1:03 PM
Subject: PHPHelpdesk


> Hi,
>
> I was wondering whether you could help me with PHPHelpdesk.
> I'm currently running PHPhelpdesk and I was wondering...
> how can I assign a request via department.
>
> i.e For example your demo, illustrates three different
> departments on the home page of PHPhelpdesk - if I select
> Human resources and complete the request form, how can I
> assign that request to a particular user?  Will an
> administrator or user have to assign themselves to the
> request or is it possible to automatically assign a
> particular request to a user?
>
> Any suggestions would be grately appreciated.
>
> Thanks,
> Stefan.
>
>