David,
It is possible to do this. What you would need to do is to have your
call center enter the ticket information. Whatever department/company
you put the ticket in is what department inbox it will go into (It
really only goes to one spot). Then you have users from those
departments that can only view their department tickets. This way,
although all the tickets go to one location, it looks as if they are all
separate inboxes to the users. =20
As far as the comments part, I need to add this. You can setup a user
for each department that has the ability to view department tickets.
This way they can logon to the web site and at least see the progress of
their ticket.
On a side note, I am trying to get PHP Helpdesk internationalized.
Spanish is one language that nobody has talked to me about yet. If you
have any time to possibly go through the program and write out a
document with translations for me, The PHP Helpdesk crew would really
appreciate it. What I'm looking for from you is something like this:
LOGIN PAGE:
What department are you in?
?Spanish equivelant would be here?
Username:
Again Spanish equivelant here
Password:
Etc..etc..
MAIN PAGE:
Status:
Spanish equivelant
Departments:
Spanish equivelant
Last on:
Etc..etc..
So if you have time, I'm sure many Spanish speaking PHP Helpdesk users
would really appreciate it.
Thanks,
Joe
-----Original Message-----
From: David Sede=F1o Fern=E1ndez [mailto:fr...@us...]=20
Sent: Friday, May 04, 2001 11:30 AM
To: hoo...@us...
Subject: Some comments about phphelpdesk
Hi!
First of all, congratulations for phphelpdesk. It's a great software :)
I want tell you some comments/enhancements that I miss in phphelpdesk:
* Comments to tickets. It would be nice that users can add comments to
the tickets.=20
* In my work, we use a helpdesk software that work as follows: Clients
calls to a CallCenter. The CallCenter people register a new ticket and
asign to a Departament "Inbox". Users in that departament cought this
tickets from the Inbox a try to solve it :). It's possible do that with
phphelpdesk?
All of this, I would try to do it for my self (open source roolz ;) )
but I'd like to read your comments about.=20
Thanks in advanced.
PS: Sorry for my english, my first language is spanish :)
--=20
David Sede=F1o Fern=E1ndez
http://www.linux-malaga.org
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