It's been so long since I made the edits to my config I'm not sure. I just
know that whom ever I place in $g_helpdesk_email gets a copy of the
generated ticket. I think I modified mine so I would get a copy of the
generated ticket so I did not have to check the web site for new tickets.
Hope this helps,
Mike
----- Original Message -----
From: "Mark Yarbrough" <ma...@ma...>
To: "'Mike Maki'" <mm...@ad...>;
<php...@li...>; "'Mark Yarbrough'"
<mya...@dr...>
Sent: Tuesday, January 06, 2004 5:40 PM
Subject: RE: [Phphelpdesk-help] Option?
> Thanx for the prompt answer Mike. Perhaps I am confused. When a ticket
> is generated by a general staff member is an email generated to
> $g_helpdesk_email? Or is it just generated to the person whom submitted
> the ticket? If is generated to the $g_helpdesk_email then I have
> something wrong. If it not supposed to email $g_helpdesk_email then I
> have expected behavior, in which I would need to make it do so.
>
> Thanks again
>
> MArk
>
> -----Original Message-----
> From: php...@li...
> [mailto:php...@li...] On Behalf Of Mike
> Maki
> Sent: Tuesday, January 06, 2004 5:11 PM
> To: php...@li...; Mark Yarbrough
> Subject: Re: [Phphelpdesk-help] Option?
>
> I'm using an older version 0.6.16 so I don't know if this has changed,
> but
> edit general.conf.php and
> edit the variable
> $g_helpdesk_email = "us...@yo..., us...@yo..., us...@yo..., ";
>
> and so on.....
>
> Good Luck!
>
> Mike
> ----- Original Message -----
> From: "Mark Yarbrough" <mya...@dr...>
> To: <php...@li...>
> Sent: Tuesday, January 06, 2004 4:20 PM
> Subject: [Phphelpdesk-help] Option?
>
>
> > Is there a way (or is it supposed to) send an email out to the whole
> > help desk staff when a new ticket is generated?
> >
> > Mark Yarbrough
> >
> >
> >
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> > Php...@li...
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> >
>
>
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> Php...@li...
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>
>
> -------------------------------------------------------
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> Free Linux Tutorials. Learn everything from the bash shell to sys admin.
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