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From: Roy R. <rs...@ae...> - 2002-01-28 08:51:41
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About 12 days ago, I sent two emails to this list. Neither was responded to. OK, I'd figure maybe my questions were either too dumb or too complex for anyone to answer, but I also noticed absolutely no traffic on this list. So the question is, what's going on with PHPHelpdesk development? The reason I'm asking is that I'm being tasked with putting a whole bunch of functionality into our instance of it. If development is continuing, I'd love to find a way to perhaps develop these feature enhancements in a way that could lead to them being rolled into the product at some point. If not, then I'll figure I have the freedom to do what I want with the product under the assumption that it's basically dead from a development stance. I'm not *too* hopeful I'll get a response to this email, of course. If I don't see any response within a week, I'll post to the helpdesk users mailing list. -roy |
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From: Michael S. <mu...@gm...> - 2002-01-28 09:52:34
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Hi Roy, > About 12 days ago, I sent two emails to this list. Neither was responded > to. OK, I'd figure maybe my questions were either too dumb or too complex > for anyone to answer, but I also noticed absolutely no traffic on this > list. I just subscribed to the list last Friday. I'm looking out for a powerful helpdesk solution, and phpHelpdesk seems to be quite promising. But since there are not all features that we need (i.e. I didn't see any knowlege base functionality), it's important that development goes on! > So the question is, what's going on with PHPHelpdesk development? The > reason I'm asking is that I'm being tasked with putting a whole bunch of > functionality into our instance of it. That'd be great! :-) > If development is continuing, I'd love to find a way to perhaps develop > these feature enhancements in a way that could lead to them being rolled > into the product at some point. If not, then I'll figure I have the > freedom to do what I want with the product under the assumption that it's > basically dead from a development stance. If the current project manager hasn't enough time to spend for it, we should look out for a successor. > I'm not *too* hopeful I'll get a response to this email, of course. If I > don't see any response within a week, I'll post to the helpdesk users > mailing list. It seems you're wrong ;-) Anyway, a feedback from the users list (is anybody interested on ongoing development of phpHelpdesk?) should be interesting. Michael |
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From: Vladimir V. <vu...@cs...> - 2002-01-28 15:20:40
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On Mon, 2002-01-28 at 04:51, Michael Stucki wrote: > I just subscribed to the list last Friday. I'm looking out for a powerful > helpdesk solution, and phpHelpdesk seems to be quite promising. > > But since there are not all features that we need (i.e. I didn't see any > knowlege base functionality), it's important that development goes on! > > > So the question is, what's going on with PHPHelpdesk development? The > > reason I'm asking is that I'm being tasked with putting a whole bunch of > > functionality into our instance of it. > > That'd be great! :-) > > > If development is continuing, I'd love to find a way to perhaps develop > > these feature enhancements in a way that could lead to them being rolled > > into the product at some point. If not, then I'll figure I have the > > freedom to do what I want with the product under the assumption that it's > > basically dead from a development stance. > > If the current project manager hasn't enough time to spend for it, we should > look out for a successor. Couple months ago I tried contacting the person in charge of PHPHelpdesk since I had some minor patches related to e-mailing the IT team on each change of a ticket. He never got back to me. After posting to this mailing list one of the developers (Andrew Walker) got back to me and asked me to send him the patches. Andrew later took over as the project lead but I haven't seen any new releases. I would definitely like to see improvements to the project and I am sure a lot of people out there have their own patches. If there is enough interest these are the things we can do a) An interested party should become the project lead b) Project should be forked Of course a) is preferable but it does seem quite frustrating trying to contact PHP Helpdesk developers. So anyone want to be a project lead :-) ? Vladimir |
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From: Roy R. <rs...@ae...> - 2002-01-29 05:14:37
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On 28 Jan 2002, Vladimir Vuksan wrote: > interest these are the things we can do > > a) An interested party should become the project lead > b) Project should be forked > > Of course a) is preferable but it does seem quite frustrating trying to > contact PHP Helpdesk developers. > > So anyone want to be a project lead :-) ? I support Vladimir's nomination to be project lead :) (on a more serious note, I think forking the project would be silly. I'm much more inclined to see if we can find Andrew Walker and get him to either get reinvolved or relinquish control). -roy |
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From: Matt G. <ma...@ma...> - 2002-01-30 16:41:39
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I agree about finding Andrew. He was just announced as the new project manager, so it would be kinda soon to give up on him. Matt At 09:14 PM 1/28/2002 -0800, Roy Rapoport wrote: >On 28 Jan 2002, Vladimir Vuksan wrote: > > interest these are the things we can do > > > > a) An interested party should become the project lead > > b) Project should be forked > > > > Of course a) is preferable but it does seem quite frustrating trying to > > contact PHP Helpdesk developers. > > > > So anyone want to be a project lead :-) ? > >I support Vladimir's nomination to be project lead :) > >(on a more serious note, I think forking the project would be silly. I'm >much more inclined to see if we can find Andrew Walker and get him to >either get reinvolved or relinquish control). > >-roy > > >_______________________________________________ >Phphelpdesk-devel mailing list >Php...@li... >https://lists.sourceforge.net/lists/listinfo/phphelpdesk-devel |
