Hi all,
Just thought I'd send out an email and let you know where PHP Helpdesk =
stands at the moment. Its been a slow development, I know, but it is =
just now really becoming a good web application for use as a Helpdesk. =
One thing that is keeping this development going is people such as =
yourselves who find bugs and help to fix them. One bug in particular is =
the IE 5.01 cookie bug that many of you have mentioned. I have taken =
the cookie scripts that Jay Kramer and Brian Razzaque wrote and am =
currently working on putting them into CVS. Are Westby and Martin =
Skjoldebrand have also been contributing to the project as well as =
others that I am failing to remember. If I have fogotten you, I =
appoligize. I am currently working on some reporting features so that =
administrative staff can start to quantify the trouble tickets that are =
coming in. These are much tougher than I originally thought, but in a =
few weeks we should have about 3 reporting features. Here are the =
features that I would like to report on first:
1) Response Time - shows a graph of the average time that it takes from =
the submittle of a trouble ticket to the initial event that a technician =
inputs.
2) Total Time - shows a graph of the average total time that it takes =
for a trouble ticket to be completed. There will be a spot to input 2 =
dates.
3) Ticket Categorization - shows a graph of the percentage of tickets =
within each category. For example, what is the percentage layout of =
(Hard Drive Failures, Email Problems, User Error, Viri, etc...) =
categories within a given time slot.
All the reports will have 2 text boxes for inputing dates. The reports =
will calculate the (Minimum, Average, and Maximum) time between these =
dates.
Unfortunately, at this time, the version of phphelpdesk that we are =
using at my place of employment is slightly different than the CVS =
version on sourceforge for various reasons. I am currently working on =
merging the two versions together, as well as fixing the cookie bug and =
adding reports. I will make an announcement before I try to commit any =
changes to make sure that I am not screwing up anything that anyone else =
has worked on in CVS.
Thanks for your time,
Joe Hoot
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