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From: Joe H. <jo...@jo...> - 2001-05-25 04:27:27
|
Thank you Gavin :) I am in need of somebody else who is willing to help out. Since I've started this project many people have come on board. Only 2 of these people have actually assisted with support on the mailing list, which is much appreciated and needed, but nobody besides myself has actually committed code to the CVS tree or helped in developing a plan for future versions so that we can start to approach milestones and such. I am always willing to give anyone who would like access to develop for PHP Helpdesk my time. Right now I am in the middle of some stressful work at my day job as well as dealing with getting ready to move to a new apartment at the beginning of the month. I try my hardest to help out with your feature requests and bugs, but there is a ton of work that I really want to do and I absolutely do not have all the time to do it. I was actually really glad that so many people were willing to help out with translations! I will be out of town this weekend so any responses will probably go unanswered for the next few days. Joe -----Original Message----- From: php...@li... [mailto:php...@li...] On Behalf Of Web-Hoster Support Team Sent: Thursday, May 24, 2001 12:30 PM To: php...@li...; Scott Swenka Subject: RE: [Phphelpdesk-help] PHPHelpdesk and Email Tickets. >We are currently running RTTracker, and the only reason > for that is > that is allows my users to submit the tickets via email, does anyone know > if this has been done with PHPHelpdesk, if so, what did you do to make it > work? > > I was talking to one of our other admins, and they mentioned, using > procmail, and some custom scripts to process incoming mail, and have it > enter that parsed mail into the database. > > Having the email support for it, is required, as my upper managment wants > it, and is not willing to use something that does not offer it, but it has > been hard to find anything that supports it, that really works well. This has been requested a couple of times in the last few days and i would also like it. However I think there is a lack of developer time and Joseph is over worked and under assisted. Is there anyone out there who knows how this would work and is willing to put some time in to develop it with Joseph. I would certainly help with research and debugging. Regards Gavin Web-Hoster Ltd _______________________________________________ Phphelpdesk-help mailing list Php...@li... http://lists.sourceforge.net/lists/listinfo/phphelpdesk-help |
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From: Joe H. <jo...@jo...> - 2001-05-24 04:33:52
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Hi all, The PHP Helpdesk scripts should be finalized! Those who can help out in translating can download the latest English.lang.php.txt file from http://phphelpdesk.sourceforge.net/english.lang.php.txt. Just change all of the English for each variable to your language equivelant. Here is the list of languages that users have volunteered to help out with: English Spanish German French Turkish Dutch Swedish Brazilian Portuguese If anyone else is interested in adding to this already nice sized list of languages, please email me at jo...@ne.... If you are a user who wants to try out these translations before the next official release, you are always welcome to download the latest CVS code from sourceforge. You can find out how to do this by going to the PHP Helpdesk Development page and looking for CVS. I must remind you that this is code that is not final and there could be bugs in it. Im usually pretty thorough though J If you are having any kind of trouble with the translations, please email me as well. Thanks for all of your help in advance and I hope to be getting some translations over the next couple of weeks! Thanks, Joe |
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From: Joe H. <jo...@jo...> - 2001-05-23 07:05:57
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Hi Everyone, I have been working on modifying all the PHP Helpdesk scripts to use multiple languages. All the scripts except for vj_showticket.scp.php and vj_viewtickets.scp.php have been modified. I will try to finish the last two up today or tomorrow. As soon as I finish these scripts, you can use the languages/English.lang.php file that is currently in CVS as an example. I have received a tremendous response from many of your requesting to translate this to your language of choice. Currently I have the following people who will be translating: Turkish - Cengiz Vural vu...@ma... Dutch - Erwin Penders epe...@co... Brazilian Portuguese - Emerson Reis el...@by... Swedish - Martin Berglund ma...@tp... Spanish - David Sede=F1o Fern=E1ndez fr...@us... German - Karl Kreiner kkr...@gm... If anyone else is interested in translating into a language that isn't listed, please let me know. I will be in touch with all of you who are translating within the next few days. I have included a link on the mail phphelpdesk web site http://phphelpdesk.sourceforge.net that points to the English.lang.php file that you will be using as an example. Almost all variables are accounted for. Like I said, I just need to finish up two more files. There may be something in those two files that I didn't include a variable for yet and this is the only reason that I would rather you wait a couple of days so that I can finish it. But if you feel compelled to start translating, feel free. Thanks, Joe Hoot=20 |
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From: Luis L. <ll...@si...> - 2001-05-21 21:57:32
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I have a strange problem when trying to view an individual trouble ticket. If I use Explorer or Opera everything works fine. However, if I try to view an individual ticket with Netscape it brings me back to the screen where all the tickets are listed. Any ideas? Luis R. Lebron ll...@si... Sigmainteractive, Inc. |
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From: Tim L. <ti...@on...> - 2001-04-20 05:43:31
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I modified the footer.php and the help.scp.php to use the whattodo variable to make the help link specific to the page you are on. for example if you are on the viewjobs page you will get the viewjobs help page if you click help etc. I also put the help files in $g_base_url/help/ so all the help files aren't overrunning the script directory. I have not started adding content to the help files yet. who do I send the files to for review and merge to the cvs? |
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From: Joseph H. <jo...@jo...> - 2001-03-23 05:05:51
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Excellent idea with the menus. I've also wanted to add a config option t= o change to buttons, but just haven't gotten around to it yet. I tried out the cookie fix that someone posted, but unfortunately, it broke every browser except IE 4.01. At least that was the case in my experience with it. Still looking into it. As far as a new version, I've been working o= n some simple reporting features to complete a project at my work. I plan = on expanding those reports. ----- Original Message ----- From: "Martin Skj=F6ldebrand" <ch...@sk...> To: "Joseph Hoot" <jo...@jo...> Sent: Thursday, March 22, 2001 11:58 AM Subject: PHP Helpdesk > Hi, > > Have you had any time looking at the disturbing cookie(?) bug which thr= ows > users out of PHP Helpdesk from time to time? And mixes up user rights t= oo as > I've noticed. > > I've been adding a few more tricks to PHPHelpdesk (among them ticket deletion > as someone on the site wanted) and a new menu system (although that's v= ery > alpha - it might break user rights somehow. Haven't checked. Included a pic > of what it looks like). > > Any plans for a new release? > > Cheers, > > Martin S. |
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From: Joseph H. <jo...@jo...> - 2001-03-19 14:59:16
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1) as far as the view all tickets, I have a copy here that is already changed to the person to whom it is assigned versus who it was opened by. Although I have been busy trying to get some reporting features for my work, I would like to update the CVS and release a new version within the next couple of weeks. I have modified it quite a bit. 2) yeah.. I've seen that. I don't know why it is doing that. I'm going to play around with it so that it works. 3) As far as the manual time entry, umm... we can always add it as an option in the config files and then edit the code so that if it is set in the config, then a text box appears. The only problem with that is that it needs to be a specific format such as 2001-03-18 09:15 or I think 2001/03/18 17:30 might work also. Right now, the event uses a timestamp in MySQL. We need to change that to DATETIME variable instead because I think its much easier to use the DATETIME than the TIMESTAMP variable. I will update the CVS and release a new version shortly... although I do have to make upgrade scripts also :-( But I'll try to incorporate the stuff mentioned above. Joe ----- Original Message ----- From: "Are Westby" <are...@ly...> To: <jo...@jo...> Sent: Monday, March 19, 2001 4:19 AM Subject: php helpdesk > Hiya Joe, > > How are things going along with PHP helpdesk? > > A few questions: > > 1. I've been playing around a bit with the scripts, but I'm stumbling on one > part. I would like to the "view all tickets"-option to display tickets by > which operator they're assigned to instead of which operator they were > opened by. Could you pls give me some pointers as to how to fix this? > > 2. The sort-by-date function on the ticketlisting doesn't appear. (all other > sorting works fine) I've looked at the script, and the sorting call looks > just fine by me.. > > 3. Is it possible to make a manual time entry when registering tickets? As > of now, they're timestamped I believe, but I'd like the possibility to > manually set the time of registration through a form. We have a lot of > travelling technicians who not necessarily have access to the system when > they're out and about. > > Cheers, > > Are > |
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From: Joseph H. <jo...@jo...> - 2001-03-13 00:53:59
|
Hi all, Just thought I'd send out an email and let you know where PHP Helpdesk = stands at the moment. Its been a slow development, I know, but it is = just now really becoming a good web application for use as a Helpdesk. = One thing that is keeping this development going is people such as = yourselves who find bugs and help to fix them. One bug in particular is = the IE 5.01 cookie bug that many of you have mentioned. I have taken = the cookie scripts that Jay Kramer and Brian Razzaque wrote and am = currently working on putting them into CVS. Are Westby and Martin = Skjoldebrand have also been contributing to the project as well as = others that I am failing to remember. If I have fogotten you, I = appoligize. I am currently working on some reporting features so that = administrative staff can start to quantify the trouble tickets that are = coming in. These are much tougher than I originally thought, but in a = few weeks we should have about 3 reporting features. Here are the = features that I would like to report on first: 1) Response Time - shows a graph of the average time that it takes from = the submittle of a trouble ticket to the initial event that a technician = inputs. 2) Total Time - shows a graph of the average total time that it takes = for a trouble ticket to be completed. There will be a spot to input 2 = dates. 3) Ticket Categorization - shows a graph of the percentage of tickets = within each category. For example, what is the percentage layout of = (Hard Drive Failures, Email Problems, User Error, Viri, etc...) = categories within a given time slot. All the reports will have 2 text boxes for inputing dates. The reports = will calculate the (Minimum, Average, and Maximum) time between these = dates. Unfortunately, at this time, the version of phphelpdesk that we are = using at my place of employment is slightly different than the CVS = version on sourceforge for various reasons. I am currently working on = merging the two versions together, as well as fixing the cookie bug and = adding reports. I will make an announcement before I try to commit any = changes to make sure that I am not screwing up anything that anyone else = has worked on in CVS. Thanks for your time, Joe Hoot |
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From: Adam H. <med...@ea...> - 2001-01-08 20:34:25
|
Last time I talked to the programmers, they said that they would have a major update out by the end of Dec 2000, and to join this list to get the latest details, well I havn't heard anything from them regarding the major update and or overhaul of help desk, has anyone heard anything? Thanks, Adam |
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From: Armin B. <arm...@we...> - 2001-01-08 20:25:49
|
Hello,
I'm happy to see that the output format of the date/time values has been
changed to better human readable format. But I think that it would be a
better idea to use a function for this.
e.q.:
function prettydate( $date_var )
{
$YY = "$date_var[2]$date_var[3]";
$MM = "$date_var[4]$date_var[5]";
$DD = "$date_var[6]$date_var[7]";
$hh = "$date_var[8]$date_var[9]";
$mm = "$date_var[10]$date_var[11]";
return "$MM/$DD/$YY $hh:$mm\n";
}
and then in the source code:
...
print " <TD align=center>\n";
$date_var=$row[2];
print prettydate($date_var);
print " </TD>\n";
...
If someone wants to change the output format, it can be done by changing it
at only one place.
|
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From: Joseph H. <jh...@ip...> - 2000-06-07 04:46:38
|
just a test.. --------------------------- Joseph R. Hoot Communications Specialist System Administrator http://www.networkpenguin.com jo...@ne... jh...@ip... --------------------------- |
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From: Dan K. <da...@ku...> - 2000-05-25 18:48:50
|
I mentioned that I would have them done by Thursday. Well, its Thursday and Im not sure the code will be ready. I am barely starting it now. That is to say I am barely starting to learn your code, and figure out how to implement it. I will probably use the sessions.inc from another project I work on, so I have the session support just about ready, but I need to run thru your code and replace all the cookie requests. As soon as I am done I will send it to cvs and email the list. Joseph Hoot wrote: > > Dan, > > is anyone currently working on implementing sessions? If not, then I will > work on this because, although I have not run into this problem, many people > are. > > ----- Original Message ----- > From: "John Van Boxtel" <jva...@ki...> > To: <jo...@ne...> > Sent: Monday, May 22, 2000 9:55 AM > Subject: phphelpdesk ask /. > > > Ok, so out of all the hundreds of responses from slashdot, I decided to > > play with your helpdesk first, thank you for your help. I think I have it > > installed correctly, I can goto the helpdesk and log in but when I click > on > > any of the sections (add dept., etc) it takes me back to the login prompt. > > Any ideas? Am I stupid, and just missed something? > > VANBO > > > > > > _______________________________________________ > Phphelpdesk-devel mailing list > Php...@li... > http://lists.sourceforge.net/mailman/listinfo/phphelpdesk-devel |
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From: Dan K. <da...@ku...> - 2000-05-25 18:45:42
|
Actually the qmail install is supposed to do that for you. I dont know why it didnt, but it normally does. oh, the only time I have seen it do that is if you dont un-install/remove sendmail. Because when qmail goes to add the symlink, it cannot because the file already exsists. Joseph Hoot wrote: > > Just for everyones information. If a user is using qmail they must make a > symbolic link to their Mail Transfer Agent. > > Forwarded From: John Van Boxtel <jva...@ki...> > > > Ok, I got the local mail delivery working... Because I don't have sendmail > > installed, I had to put a symbolic link from /usr/sbin/sendmail to my MTA. > > Works now! > > > > Thanks > > > > Joseph Hoot wrote: > > > > > John, > > > > > > PHP helpdesk is using the mail() method of PHP3 or PHP4. Look in > > > /scripts/addjob.scp.php3. That has the mail() method that I"m talking > > > about. I think it just uses your MTA (sendmail in my case) to send the > mail > > > out. Also, make sure that each user that you defined has an email address > > > in their User Profile. > > > > > >--------SNIP----------< > > > > --------------------------------- > Joseph R. Hoot > Communications Specialist > System Administrator > http://www.networkpenguin.com > jo...@ne... > http://ipa.buffalostate.edu > jh...@ip... > --------------------------------- > > _______________________________________________ > Phphelpdesk-devel mailing list > Php...@li... > http://lists.sourceforge.net/mailman/listinfo/phphelpdesk-devel |
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From: Joseph H. <jo...@ne...> - 2000-05-25 18:38:39
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Just for everyones information. If a user is using qmail they must make a symbolic link to their Mail Transfer Agent. Forwarded From: John Van Boxtel <jva...@ki...> > Ok, I got the local mail delivery working... Because I don't have sendmail > installed, I had to put a symbolic link from /usr/sbin/sendmail to my MTA. > Works now! > > Thanks > > Joseph Hoot wrote: > > > John, > > > > PHP helpdesk is using the mail() method of PHP3 or PHP4. Look in > > /scripts/addjob.scp.php3. That has the mail() method that I"m talking > > about. I think it just uses your MTA (sendmail in my case) to send the mail > > out. Also, make sure that each user that you defined has an email address > > in their User Profile. > > > >--------SNIP----------< > --------------------------------- Joseph R. Hoot Communications Specialist System Administrator http://www.networkpenguin.com jo...@ne... http://ipa.buffalostate.edu jh...@ip... --------------------------------- |
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From: Joseph H. <jo...@ne...> - 2000-05-25 18:38:27
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Just for everyones information. If a user is using qmail they must make a symbolic link to their Mail Transfer Agent. Forwarded From: John Van Boxtel <jva...@ki...> > Ok, I got the local mail delivery working... Because I don't have sendmail > installed, I had to put a symbolic link from /usr/sbin/sendmail to my MTA. > Works now! > > Thanks > > Joseph Hoot wrote: > > > John, > > > > PHP helpdesk is using the mail() method of PHP3 or PHP4. Look in > > /scripts/addjob.scp.php3. That has the mail() method that I"m talking > > about. I think it just uses your MTA (sendmail in my case) to send the mail > > out. Also, make sure that each user that you defined has an email address > > in their User Profile. > > > >--------SNIP----------< > --------------------------------- Joseph R. Hoot Communications Specialist System Administrator http://www.networkpenguin.com jo...@ne... http://ipa.buffalostate.edu jh...@ip... --------------------------------- |
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From: Joseph H. <jo...@ne...> - 2000-05-24 22:52:22
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----- Original Message ----- From: "Craig Dickinson" <cr...@rc...> To: <jo...@ne...> Sent: Wednesday, May 24, 2000 3:08 PM Subject: HELP DESK > I just downloaded and installed your PHP driven HelpDesk. I wanted to > thank you for making this available! You're off to a great start and I > am looking forward to future releases. > > Thanks again! > > Craig S. Dickinson, MCP > Information Technology Manager > RCO Engineering, Inc. > > (direct) 810-415-4678 > (e-mail) cr...@rc... > |
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From: Joseph H. <jo...@ne...> - 2000-05-23 00:34:22
|
Dan, is anyone currently working on implementing sessions? If not, then I will work on this because, although I have not run into this problem, many people are. ----- Original Message ----- From: "John Van Boxtel" <jva...@ki...> To: <jo...@ne...> Sent: Monday, May 22, 2000 9:55 AM Subject: phphelpdesk ask /. > Ok, so out of all the hundreds of responses from slashdot, I decided to > play with your helpdesk first, thank you for your help. I think I have it > installed correctly, I can goto the helpdesk and log in but when I click on > any of the sections (add dept., etc) it takes me back to the login prompt. > Any ideas? Am I stupid, and just missed something? > VANBO > > |
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From: Ingendorf, P. <PIn...@ai...> - 2000-05-21 16:23:10
|
Here is the first run for the full database abstraction it seems like very
few functions are used in php helpdesk which made this a bit easier. I will
get a little more with the "program" a bit later and get into the CVS and
stuff but right now I've very busy and this is just a quick hack that will
enable the project to switch over to this type format while maintaining
current functionality until I can put some real time into this and give it
real value.
includes:connect.inc.php3
<?php
if ( ($db_type == "mysql" ) {
$db_link = @mysql_connect("$db_server", "$db_username", "$db_password");;
if (!$db_link) {
print "<B>ERROR:</B> <I>Can not connect to database</I>\n";
echo mysql_errno().": ".mysql_error()."<BR>";
exit;
}
@mysql_select_db($db_db, $db_link) or die ("Could not select database
$db_db. Has it been installed?");
} elseif ( $db_type == "postgres" ) {
echo "Comming soon Less than Weeks we hope";
}
?>
includes:db_inc.php3
<?php
// db abstraction lib currently abstracts only the functions that are used
and not any that may be used in the future
function db_result ($query="",$db_link="") {
if ( $db_type == "mysql" ) {
$db_result = @mysql_query($query,$db_link);
if ( !($db_result) ) {
echo mysql_errno().": ".mysql_error()."<BR>";
} else {
return $db_result;
}
} elseif ( $db_type == "postgres" ) {
echo "Comming soon Less than Weeks we hope";
}
// This one may cause some problems down the line as the postgres
implimentation seems to require a start point and mysql fetch row funtion
just steps through it sequentialy each time
function db_fetch_row ( $db_result ) {
if ( $db_type == "mysql" ) {
$db_fetch_row = @mysql_fetch_row($db_result);
if ( !($db_fetch_row) ) {
echo mysql_errno().": ".mysql_error()."<BR>";
} else {
return $db_fetch_row;
}
} elseif ( $db_type == "postgres" ) {
echo "Comming soon Less than Weeks we hope";
}
?>
|
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From: Dan K. <da...@ku...> - 2000-05-21 06:34:37
|
I am sending a copy of this to the mailing list so that it will be on record. -------- Original Message -------- Subject: Re: Idea Date: Sat, 20 May 2000 13:32:51 -0400 From: "Joseph Hoot" <jo...@ne...> To: "Dan Kuykendall" <da...@ku...> I agree with you. I'll grab the code myself and search through it. ----- Original Message ----- From: "Dan Kuykendall" <da...@ku...> To: "Joseph Hoot" <jo...@ne...> Sent: Friday, May 19, 2000 4:33 AM Subject: Idea > I dont know about you, but I really think the bug tracking part of > sourceforge is nearly identical to what we are trying to build with > phpHelpdesk in function. > With this thought in mind, I looked at the sourceforge source code. Its > all done in PHP and MySQL! > My thought is that we can look through the code and take quite a bit of > information on this type of design, from which to build phpHelpdesk > with. We may even be able to use some of their code, so that we dont > have to write something that is already written. The other thing we > could look at and maybe duplicate is the table structure. My initial > review of it confirms that it is well thought out. There is a few areas > that seem to be overkill, and a few things would need additional field, > but most should be perfect. > > Whatcha think? > |
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From: Joseph H. <jo...@ne...> - 2000-05-20 17:52:09
|
THis is just a test.. --------------------------- Joseph R. Hoot Communications Specialist System Administrator http://www.networkpenguin.com jo...@ne... jh...@ip... --------------------------- |
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