[Phphelpdesk-help] RE: Strange Loop When Adding Job or Closing Ticket

[West, J. <jw...@ma...>]

I figured it out.  You have to put the fully qualified domain name in the=

general.conf.php file, and also make sure it is also included in /etc/h=
osts.

 

Works great now.

 

Jeffrey M. West

Systems Adminis=
trator

Barry University

Dwayne O. Andreas School of Law

6441 Eas=
t Colonial Drive

Orlando, FL  32807

Phone - (407) 275-2000 x259    =
Fax - (407) 275-3654

Cell - (407) 925-7030    

E-Mail - jwest@mail.=
barry.edu <mailto:jw...@ma...> 

 

 

-----Original Messa=
ge-----
From: West, Jeff 
Sent: Monday, June 23, 2003 11:25 AM
To: 'ph=
phe...@li...'
Subject: Strange Loop When Adding =
Job or Closing Ticket

 

Hi guys,

 

I have been running PHP He=
lpdesk for almost 2 years.  I have never had a
problem with the program =
on my old server running Redhat 6.2, Apache, and
PHP.

 

I recently=
 purchased a new server to replace the old Redhat Server.   I
install Re=
dhat 9.0 and compiled the following.

 

MySQL - 4.0.13

PHP - 4.3.=
2

Apache - 1.3.27

Mod_ssl - 2.8.14

OpenSSL - 0.9.7b

 

Ever=
ything compiled fine, so a brought over the databases from the old
serve=
r.  I copied the helpdesk directory from my old server.

 

I ran int=
o the famous cookies problem, so I altered the cookies.inc.php.

 

$=
date =3D date()+$g_cookietimeout;

 

This fixed my cookies problem. =
 Now everything works except the addjob and
closejob functions.

 

=
When I create a new ticket and choose the "Add Job" button at the bottom =
of
the form, it just sits there with a progress bar on the bottom of IE.=
  If I
close out of the ticket and view jobs, I can see it was created. =
 It just no
longer takes me to the confirmation page that says the ticke=
t has been
submitted and an e-mail will be sent.  It does send an e-mail=
 to the person
filling out the form and another e-mail to me, so that st=
ill works.

 

When I go to close out a ticket once it has been resol=
ved, it does the same
thing.   It goes into a loop and never takes me to=
 the confirmation page
showing everything that was done in the ticket.  =
If I close out of the
browser and check the helpdesk again, it indeed cl=
oses the ticket and sends
the user a confirmation via e-mail.  Has anyon=
e ever seen anything like
this? 

 

 

Jeffrey M. West

Systems=
 Administrator

Barry University

Dwayne O. Andreas School of Law

=
6441 East Colonial Drive

Orlando, FL  32807

Phone - (407) 275-2000 =
x259    Fax - (407) 275-3654

Cell - (407) 925-7030    

E-Mail - jwe=
st...@ma... <mailto:jw...@ma...> 

 

 

 

      =
     
                       
                
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