[Phphelpdesk-help] Strange Loop When Adding Job or Closing Ticket

[West, J. <jw...@ma...>]

Hi guys,

 

I have been running PHP Helpdesk for almost 2 years.  I =
have never had a
problem with the program on my old server running Redha=
t 6.2, Apache, and
PHP.

 

I recently purchased a new server to rep=
lace the old Redhat Server.   I
install Redhat 9.0 and compiled the foll=
owing.

 

MySQL - 4.0.13

PHP - 4.3.2

Apache - 1.3.27

Mod_ss=
l - 2.8.14

OpenSSL - 0.9.7b

 

Everything compiled fine, so a bro=
ught over the databases from the old
server.  I copied the helpdesk dire=
ctory from my old server.

 

I ran into the famous cookies problem, =
so I altered the cookies.inc.php.

 

$date =3D date()+$g_cookietimeo=
ut;

 

This fixed my cookies problem.  Now everything works except t=
he addjob and
closejob functions.

 

When I create a new ticket and=
 choose the "Add Job" button at the bottom of
the form, it just sits the=
re with a progress bar on the bottom of IE.  If I
close out of the ticke=
t and view jobs, I can see it was created.  It just no
longer takes me t=
o the confirmation page that says the ticket has been
submitted and an e=
-mail will be sent.  It does send an e-mail to the person
filling out th=
e form and another e-mail to me, so that still works.

 

When I go t=
o close out a ticket once it has been resolved, it does the same
thing. =
  It goes into a loop and never takes me to the confirmation page
showin=
g everything that was done in the ticket.  If I close out of the
browser=
 and check the helpdesk again, it indeed closes the ticket and sends
the=
 user a confirmation via e-mail.  Has anyone ever seen anything like
thi=
s? 

 

 

Jeffrey M. West

Systems Administrator

Barry Univer=
sity

Dwayne O. Andreas School of Law

6441 East Colonial Drive

Or=
lando, FL  32807

Phone - (407) 275-2000 x259    Fax - (407) 275-3654
=

Cell - (407) 925-7030    

E-Mail - jw...@ma... <mailto:jwes=
t...@ma...> 

 

 

 

           
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