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From: West, J. <jw...@ma...> - 2003-06-23 15:25:30
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Hi guys,
I have been running PHP Helpdesk for almost 2 years. I =
have never had a
problem with the program on my old server running Redha=
t 6.2, Apache, and
PHP.
I recently purchased a new server to rep=
lace the old Redhat Server. I
install Redhat 9.0 and compiled the foll=
owing.
MySQL - 4.0.13
PHP - 4.3.2
Apache - 1.3.27
Mod_ss=
l - 2.8.14
OpenSSL - 0.9.7b
Everything compiled fine, so a bro=
ught over the databases from the old
server. I copied the helpdesk dire=
ctory from my old server.
I ran into the famous cookies problem, =
so I altered the cookies.inc.php.
$date =3D date()+$g_cookietimeo=
ut;
This fixed my cookies problem. Now everything works except t=
he addjob and
closejob functions.
When I create a new ticket and=
choose the "Add Job" button at the bottom of
the form, it just sits the=
re with a progress bar on the bottom of IE. If I
close out of the ticke=
t and view jobs, I can see it was created. It just no
longer takes me t=
o the confirmation page that says the ticket has been
submitted and an e=
-mail will be sent. It does send an e-mail to the person
filling out th=
e form and another e-mail to me, so that still works.
When I go t=
o close out a ticket once it has been resolved, it does the same
thing. =
It goes into a loop and never takes me to the confirmation page
showin=
g everything that was done in the ticket. If I close out of the
browser=
and check the helpdesk again, it indeed closes the ticket and sends
the=
user a confirmation via e-mail. Has anyone ever seen anything like
thi=
s?
Jeffrey M. West
Systems Administrator
Barry Univer=
sity
Dwayne O. Andreas School of Law
6441 East Colonial Drive
Or=
lando, FL 32807
Phone - (407) 275-2000 x259 Fax - (407) 275-3654
=
Cell - (407) 925-7030
E-Mail - jw...@ma... <mailto:jwes=
t...@ma...>
=
The information transmitted is intended only for the =
person or entity to which it is addressed and may contain confidential, a=
nd/or privileged material. No confidentiality or privilege is waived or l=
ost by any errant transmission. If you receive this message in error, ple=
ase immediately delete it and all copies of it from your system and notif=
y the sender. E-mail transmission cannot be guaranteed to be secure or e=
rror-free as information could be intercepted, corrupted, lost, destroyed=
, arrive late or incomplete, or contain viruses.
Barry University - Miam=
i Shores, FL (http://www.barry.edu)
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