Re: [Phphelpdesk-help] Survey for the helpdesk... please reply

[Roy S. R. <rs...@in...>]

On Fri, 11 Apr 2003, Ray Miller wrote:
> I'm looking to do a survey of all active phphelpdesk users.
> The helpdesk as is right now is primarily for internal helpdesk
> services, but I would like to know how many people use it for external
> customer support.  Please reply to just me and let me know what you are
> using it for.
> I'm going to start adding to the database for a new release, but I would
> like to know how many people have went off in a completely different
> direction with the helpdesk since the last update over 1 and 1/2 years.

We've used it here both for three new purposes:
A) Allowing customers of our outsourcing business submit requests for work,
see what we've been doing for them, and get up-to-date count of hours we've
worked for them;
B) Integration with access control on the Extranet;
C) Generation of invoices via a new report structure that allows us to better
report the number of hours spent per-task/per-technician/per-company.

-roy