RE: [Phphelpdesk-help] security issues/fixes

[Ray M. <ra...@st...>]

Everyone,

I would be glad to take over as an admin to help resolve security fixes.

I've customized my phphelpdesk to the point it is so different than the
helpdesk you download.  I'm not sure that I am using the database for
the same use as most people.  I am using the helpdesk for corporate
use.... I work for an ISP and this is our service ticket database.  We
use it to open tickets for service, new installs and maintence on our
network and for our customers.  I have add a customer database to it, so
you don't have to type the customer name, phone, etc, etc. every time
you open a ticket.   I have also enhanced the email options when a
ticket is created. =20

Basically, I'm not sure how everyone else is using the database.
How would any one else feel and what direction would you want the
database to go for development?  Any comments would be greatly
appriciated.

Thanx,
Ray Miller, Jr.



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-----Original Message-----
From: Martin Mielke (THALES) [mailto:mm...@fi...]=20
Sent: Friday, April 11, 2003 5:02 AM
To: Roy S. Rapoport; michaeltone1975
Cc: php...@li...
Subject: RE: [Phphelpdesk-help] security issues/fixes

Hello all,

reading this is not very discouraging but, although I don't want to
start a
"revolution", it should make us consider someone among us to take the
admin
tasks under his/her wing, given that, as Roy said, "PHPHD is slightly
dead,
at least from the perspective of development"...


-Martin


> -----Original Message-----
> From: php...@li...
> [mailto:php...@li...]On Behalf Of Roy
S.
> Rapoport
> Sent: Saturday, April 05, 2003 10:59 AM
> To: michaeltone1975
> Cc: php...@li...
> Subject: Re: [Phphelpdesk-help] security issues/fixes
>
>
> On Sat, 5 Apr 2003, michaeltone1975 wrote:
> > i will submit a patch (unless major major restructure needed)
> > to combat the t_id=3Dx major issue...
> >
> > now i will audit the code ;)
>
> I hate to sound negative, but it seems that PHPHD is slightly
> dead, at least
> from the perspective of development; I contributed some code
> about a year ago,
> but other than that, development's been pretty static; After
> 11/2001, the only
> changes logged in CVS are mine (the aforementioned stuff).  There are
two
> admins and eleven developers, but they seem quite quiet.  In
> fact, it took me
> a while to bug Andrew until he gave me devel access.
>
> This isn't to discourage anyone from using PHPHelpdesk, and I
> certainly think
> it's good of us to share ideas and things we've done to make it
> better, but at
> this point, it's probably reasonable to assume that any further
> development
> anyone here wants to see happen will be done by, well, the first
person to
> pipe up and say "this needs to happen."  DIY, in other words :)
>
> -roy
>
>
>
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