Re: [Phphelpdesk-help] looking for help desk software

[Mike M. <mm...@ad...>]

looking for help desk softwareTom,

This is from the INSTALL file that is available after you have untarred the
download.

Good Luck!

Mike

REQUIREMENTS
For basic functionality you need the following:
A web server (Apache is recommended)
MySQL
PHP 4.0 or greater with MySQL support enabled
INSTALLATION AND CONFIGURATION

1) You can simply move directory that contains this document to the place
where you would like to run this program or Run helpdesk-install below.
Run the helpdesk-install script with a directory where you want
to install it as an argument. For example:
[johnuser@somehost helpdesk]$./helpdesk-install /home/httpd/html/helpdesk
This will copy the necessary files over to /home/httpd/html/helpdesk

2) There are a few files that you should examine (and probably edit),
they can be found in the config directory. There are only 2 files
that you must edit (general.conf.php and db.conf.php):
*general.conf.php - This is where you configure certain
global settings.
header.conf.php - Stuff in here goes at the top of every page.
footer.conf.php - Stuff in here goes at the bottom of every page
*db.conf.php - This is where you configure certain
database settings.
html.conf.php - this is the default settings to use for html.
*loginform.conf.php - The body of the forms based login.
whattodo.conf.php - Other header information

3) Once all of the above is setup, you need to create the database and
tables on your server. You can find the SQL for this in
phphelpdesk.mysql, for example. Presently only MySQL is supported.
You can do this by doing something similar to the following:
[johnuser@somehost helpdesk]$mysql -u root -p < phphelpdesk.mysql
Enter password: (password is only required if you have a password set)
* NOTE: you will need the root password to create this database
This will create a database called phphelpdesk, grant all privileges
on this database to a user "phphdadmin" with a password "phphdpasswd",
create
the tables for this database, and create a user "admin" with the
password "admin".

4) The final step is to go to the $g_base_url that you set in
general.conf.php
and login with the username "admin" and password "admin". Once
you've done that, you will see more options. Choose "Add Department".
Create a department. Then Choose "Add User". Create a user for yourself
with all privileges GRANTED. This will ensure that you have root privileges
on the system. Logoff, and try the username and password that you just made.
If everything works ok and you get in, then delete the "admin" user.

5) One final thing that you should do is edit the config/loginform.conf.php.
This
form has all the departments/companies that will be logging in to add
tickets,
as well as a login link for users who are able to login to the system. You
should edit this to fit your needs. I have included Sales, IT, and
Human Resources departments for examples. You should change these
accordingly.
Each link needs a user login. I simply add a sales login with a username of
sales with the same password for simplicity. This isn't very secure at all,
but it gets the job done.

6) You're all set! Enjoy!



----- Original Message -----
From: McVein, Tom
To: php...@li...
Sent: Tuesday, April 01, 2003 11:19 AM
Subject: [Phphelpdesk-help] looking for help desk software


I am interested in installing the php help desk to help assist in tracking
pc/network problems. After I download where do I go from there?
Tom McVein
CTS Analyst
Professional Credit Service
(541) 335-2260
(888) 797-4931