Re: [Phphelpdesk-help] Opinion Solicitation: Deleting/Modifying Events

[Tony G. <Get...@ka...>]

Hi there,

I think the ability to set the date on an event is a great enhancement, =
and actually preferable.It can always default to the current date and =
time, but making it changeable is great. We use phphelpdesk for internal =
call tracking and have deployed it not just to our IT support staff, but =
to a group of teachers in the various schools doing front line support. =
They have to track their time carefully, as it is funded by grant. Many =
times, they log their time days (or weeks!) after the actual work is done. =
If they can't resolve the issue, they reassign it to Not Assigned and we =
take it from there. Likewise, we can delegate work to them in this manner.

From my perspective, I would think if a person has the ability to enter =
and update tickets, that should be security enough to be able to change =
the date. Which, if I understand your application of it, is how you are =
using it at your place. If integrity of the record is ever in question, =
could the dbadmin check the timestamp of the entry? Looking at the events =
table layout, might this require an extra field in the mysql db? For =
instance, a timestamp field (already there) and an e_workdate field for =
the date entered. Just thinking out loud now.=20

I've made very few changes to the program, but this is one that I've been =
seriously considering doing. If you have plans to put this ability in the =
release, I'll likely wait. I'm not much of a programmer, preferring to =
leave such things to people that are actually good at it. :)


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Tony Gettig
Network Administrator
Kalamazoo Public Schools
616-337-0283
http://www.kalamazoopublicschools.com


>>> Roy Rapoport <rs...@ae...> 07/13/02 06:50PM >>>
...
So the question to the list is:  Is this a useful capability? And if it =
is,
who should be allowed to modify/delete events?  Here, we've got everyone
who can update a ticket allowed to modify an event (on the basis that if
you're allowed to add an event, you should be allowed to delete/modify =
it),
but that may be overly unparanoid.

I'd like to put this capability into the repository, but I'd like to get
opinions as to how it should work.