RE: [Phphelpdesk-help] latest release?

[Ray M. <ra...@st...>]

I would be definitely interested in your additions... I have added
several new tweaks to our site and could figure out how to integrate
your additions with our existing without a lot of work.  Are you giving
out copies of your coding additions?  I'm currently working on adding a
customer database for opening new tickets and updating one place for
contact info... I've got a ways to go though.

Thanx,
Ray


-----Original Message-----
From: Roy Rapoport [mailto:rs...@ae...]=20
Sent: Friday, July 12, 2002 10:39 AM
To: Russ Haskett
Cc: phphelpdesk-list
Subject: Re: [Phphelpdesk-help] latest release?

On 12 Jul 2002, Russ Haskett wrote:
> The last release was almost a year ago and I noticed that on one of
the
> projects web pages that it said the software was undergoing major
> revisions. Soooo my question is if I download the package now am I
gonna
> get hit with a major redo in a month or two?
> Should I just wait for the next version?

Judging by the traffic on the phphelpdesk-devel list (i.e. "almost
none"),
I'm guessing you don't want to wait.  I've not heard of any plans to do
a
new version in the very near future.

I've not heard of any updates to the software.  In fact, I'll go
further:
A) CHANGELOG has not been changed between 11/24/2001 and 7/9 (when I
contributed a security patch);
B) cvs log shows no changes between 11/24 and 7/9.

We (my company) have done a lot of work on phphelpdesk, including
functionality to
A) Be able to log events as people who are not the ticket owners without
reassigning the ticket;
B) Be able to modify or delete events;
C) Some new reporting features;
D) Greater compartmentalization between users (we wanted users who are
only
authorized for one company/department, for example, to not see the total
number of tickets in the helpdesk).
E) Invoicing out of the helpdesk (which is what I've done all last
night.
Sleep.  Good.)
F) Automatically add existing manager-level people to new companies when
they (the companies) are created.

At this point, if I'm not lame, I'll start contributing some of these
things to the CVS repository, but I'll need to come up with way to do
this
that don't affect people who like the current functionality.

-roy




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