[Phphelpdesk-help] Reporting miscalculations

[alister a. <ali...@ut...>]

Hi,

I've noticed what appears to be a miscalculation in the reports, and wanted 
to know whether anyone else has picked up the same thing.

Since October last year to the end February 2002 we've had 727 jobs logged.

In the same period of time, we've had 671 jobs recorded as closed - but if 
you count by each month, there's only been 573 jobs closed.  671 is more 
accurate, as we've got 53 open now (leaving 3 unaccounted for, but that's 
no big deal).

What I suspect is happening is that the script only counts closed jobs 
logged *and closed* in the same period of time.  This would make a lot of 
sense, as it would explain why the error in counting is so much larger when 
stats are reported each month.  I'm using 0.6.16 - which the phphelpdesk 
site tells me is current.  Looking through the support requests seems to 
show that no-one else has reported this.

Anyone got any ideas as to what I might want to look at to fix this?

Thanks,

Alister





--

Alister Air          Ph 9514 1277
IT Manager           Fx 9514 1656
Faculty of Science, University of Technology Sydney

"I will never apologise for the United States of America.
I don't care what the facts are." George H Bush, 1988,
after the U.S. warship Vincennes shot down an Iranian
airliner in a commercial corridor, killing 290 civilians.



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