[Phphelpdesk-help] E-Mail Issues.

[Mike M. <mme...@br...>]

I havent had much time to look at things with this software and was
wondering if anyone has succesfully been able to configure this software
with the ability to e-mail every involved party (whether it is Customer or
Owner of ticket) when a change is made to the ticket. I am looking for
something that will update not only our customers but other members in our
NOC center. If anyone can help me I would be very apprecitive.

We are also looking for a way to have either an e-mail or some
notification sent out when any of our customers opens a ticket so that we
are aware that there is a problem and then we can go in and assign the
ticket to one of our technicians.

So far we have everything we need where we need it except for the e-mail
problems..

Thanks in advance!

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Mike Mentges
Manager/Net-Admin (888)-618-4638
ComNet Network Operations Center
mailto:mme...@br...
"The airplane takes off against the wind not with it"
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