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RE: [Phphelpdesk-help] users logging their own calls
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From: Matt G. <ma...@ma...> - 2002-02-06 15:01:15
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<html> You could also add all your users, and allow them to create tickets. Depending on how many users you have, this would be the simplest way to do it. Unfortunately managing users could be a big burden. The helpdesk would allow you to then specify which users can create their own tickets, and even which users can and can not modify open tickets. You can also modify the ticket submission form so that technicians always get an email when somebody submits a ticket. I'll have to check to see if I already have that posted to the list as well.<br> Matt<br> <br> At 01:25 PM 2/6/2002 +0000, you wrote:<br> <blockquote type=cite class=cite cite>"urn:schemas-microsoft-com:office:office" xmlns:w = "urn:schemas-microsoft-com:office:word" xmlns:st1 = "urn:schemas:contacts" xmlns:st2 = "urn:schemas-microsoft-com:office:smarttags"> <br> <font face="arial" size=2 color="#0000FF">can you let me know the place to get php module for email to php please</font><br> <br> <font face="arial" size=2 color="#0000FF">Thanks</font><br> <br> <font face="arial" size=2 color="#0000FF">Gavin</font> <dl><font face="tahoma" size=2> <dd>-----Original Message----- <dd>From: php...@li... [<a href="mailto:php...@li..." eudora="autourl">mailto:php...@li...</a>]On Behalf Of Ray Miller <dd>Sent: 06 February 2002 13:14 <dd>To: sfa...@ic...; php...@li... <dd>Subject: RE: [Phphelpdesk-help] users logging their own calls<br> <br> </font><font face="arial" size=2 color="#000080"> <dd>Well, when the ticket is opened an email is sent to the technician assigned, the customer, and the user who opened the ticket. <dd>The way that we work ours is we have several technicians that work the tickets and we have several customer service reps that take the calls and opens the tickets. <dd>You can also create a generic user like techsup and post the addjobs form on a website to allow customers to open tickets online. <dd>There is also a module that someone else makes to allow you to add tickets generated by an email to the helpdesk. <dd>It s written in PHP, so the possibilities are endless!! <dd> <dd>Ray Miller <dd> </font> </dl></blockquote></html> |
