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RE: [Phphelpdesk-help] users logging their own calls
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From: Matt G. <ma...@ma...> - 2002-02-06 14:18:09
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<html> Search the archive. I posted a message to the list on 9/25/01. Please note, these are the requirements.<br> Linux<br> MySQL<br> PHPHelpdesk<br> qmail<br> PHP<br> <br> It is not totally in PHP, it is partially in .qmail. The reason for this is 2 fold. 1, it is less complex than writing script to log in to a pop3 mailbox and download mail. Second, there needs to be an event that drives the script to check for mail. In my case, qmail handles generating the event as soon as the email is received. If you did it to another email address, you would need to code something to periodically check email, which would have to be outside of phphelpdesk. Phphelpdesk only executes codes when somebody is logged on and doing something in phphelpdesk. Of course, you could run a cron script to check the email w/ PHP, but again, technically, that is not all in inside of PHP/PHPHelpdesk.<br> Matt<br> <br> At 01:25 PM 2/6/2002 +0000, Web Hoster Support Team wrote:<br> <blockquote type=cite class=cite cite>"urn:schemas-microsoft-com:office:office" xmlns:w = "urn:schemas-microsoft-com:office:word" xmlns:st1 = "urn:schemas:contacts" xmlns:st2 = "urn:schemas-microsoft-com:office:smarttags"> <br> <font face="arial" size=2 color="#0000FF">can you let me know the place to get php module for email to php please</font><br> <br> <font face="arial" size=2 color="#0000FF">Thanks</font><br> <br> <font face="arial" size=2 color="#0000FF">Gavin</font> <dl><font face="tahoma" size=2> <dd>-----Original Message----- <dd>From:</b> php...@li... [<a href="mailto:php...@li..." eudora="autourl">mailto:php...@li...</a>]On Behalf Of </b>Ray Miller <dd>Sent:</b> 06 February 2002 13:14 <dd>To:</b> sfa...@ic...; php...@li... <dd>Subject:</b> RE: [Phphelpdesk-help] users logging their own calls<br> <br> </font><font face="arial" size=2 color="#000080"> <dd>Well, when the ticket is opened an email is sent to the technician assigned, the customer, and the user who opened the ticket.</font><font face="arial" size=2 color="#000080"> <dd>The way that we work ours is we have several technicians that work the tickets and we have several customer service reps that take the calls and opens the tickets.</font><font face="arial" size=2 color="#000080"> <dd>You can also create a generic user like techsup and post the addjobs form on a website to allow customers to open tickets online.</font><font face="arial" size=2 color="#000080"> <dd>There is also a module that someone else makes to allow you to add tickets generated by an email to the helpdesk.</font><font face="arial" size=2 color="#000080"> <dd>It s written in PHP, so the possibilities are endless!!</font><font face="arial" size=2 color="#000080"> <dd> </font><font face="arial" size=2 color="#000080"> <dd>Ray Miller</font><font face="arial" size=2 color="#000080"> <dd> </font> </dl></blockquote></html> |
