RE: [Phphelpdesk-help] users logging their own calls

[Web H. S. T. <su...@we...>]

can you let me know the place to get php module for email to php please

Thanks

Gavin
  -----Original Message-----
  From: php...@li...
[mailto:php...@li...]On Behalf Of Ray Miller
  Sent: 06 February 2002 13:14
  To: sfa...@ic...; php...@li...
  Subject: RE: [Phphelpdesk-help] users logging their own calls


  Well, when the ticket is opened an email is sent to the technician
assigned, the customer, and the user who opened the ticket.

  The way that we work ours is we have several technicians that work the
tickets and we have several "customer service reps" that take the calls and
opens the tickets.

  You can also create a generic user like techsup and post the addjobs form
on a website to allow customers to open tickets online.

  There is also a module that someone else makes to allow you to add tickets
generated by an email to the helpdesk.

  It's written in PHP, so the possibilities are endless!!



  Ray Miller