[Phphelpdesk-help] users logging their own calls

[<sfa...@ic...>]

Ray,

thanks for that. Now that I know broadly what is going on.

is there anyway users can log their own calls?

If they use a fairly generic login for the dept/company (like that Sales 
one with the sales password as standard).

I guess the only problem is that I can't see how to set someone to get an 
email alert, to say there is a new unallocated job. Or am I missing 
something.

regards
Scott Farrell 

http://www.icconsulting.com.au
ic Consulting - the people that make eBusiness happen.
We offer e-business consulting and perform services. We deliver high 
impact consulting, and fast turn around projects for our clients.
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"Ray Miller" <Ra...@st...>
Sent by: php...@li...
06/02/2002 10:20 PM

 
        To:     <sfa...@ic...>, <php...@li...>
        cc: 
        Subject:        RE: [Phphelpdesk-help] contact information
Scott,
 
Yes, the you have to enter the data every time you enter a ticket, the 
users are just for the helpdesk staff.
I am currently writing a Company, Location, Contact addition for helpdesk. 
 I figure that the end of Feb. I will be finished.
My new addition would allow you to add Companies and multiple locations 
for each company, and several contacts for each location.
I think this will help speed up the ticket addition.
 
Ray
 
 
-----Original Message-----
From: sfa...@ic... [mailto:sfa...@ic...] 
Sent: Wednesday, February 06, 2002 8:32 AM
To: php...@li...
Subject: [Phphelpdesk-help] contact information
 

<newbie question> 

I don't understand why it asks for "Contact Information" for every call 
that is logged. 

I have created a user, and put their details in, they log in, click "add 
job", and it asks for their details again. 

Do I create accounts for users, or just help desk staff? If so, do users 
in userland have to enter details every time? 

</newbie question> 

Scott