RE: [Phphelpdesk-help] contact information

[Ray M. <Ra...@st...>]

Scott,
=20
Yes, the you have to enter the data every time you enter a ticket, the
users are just for the helpdesk staff.
I am currently writing a Company, Location, Contact addition for
helpdesk.  I figure that the end of Feb. I will be finished.
My new addition would allow you to add Companies and multiple locations
for each company, and several contacts for each location.
I think this will help speed up the ticket addition.
=20
Ray
=20
=20
-----Original Message-----
From: sfa...@ic... [mailto:sfa...@ic...]

Sent: Wednesday, February 06, 2002 8:32 AM
To: php...@li...
Subject: [Phphelpdesk-help] contact information
=20

<newbie question>=20

I don't understand why it asks for "Contact Information" for every call
that is logged.=20

I have created a user, and put their details in, they log in, click "add
job", and it asks for their details again.=20

Do I create accounts for users, or just help desk staff? If so, do users
in userland have to enter details every time?=20

</newbie question>=20

Scott