[Phphelpdesk-help] contact information

[<sfa...@ic...>]

<newbie question>

I don't understand why it asks for "Contact Information" for every call 
that is logged.

I have created a user, and put their details in, they log in, click "add 
job", and it asks for their details again.

Do I create accounts for users, or just help desk staff? If so, do users 
in userland have to enter details every time?

</newbie question>

Scott