[Phphelpdesk-help] Pop Location.

[Mike M. <mme...@br...>]

We are looking at using this software for our Network Operations Center,
and being that I am a PHP/MySQL newbie I had a couple questions.

1. The Pop Location area in the new ticket submission. Is there a way to
add that to the database similar to the "Category" listing. (Without a
major rewrite of the database/software?) We want to administer the list of
names for the Pops being that each of the contacts we have for each
customer may call the same pop two diffrent things. :-)

2. I also wanted to see if there was a way to have e-mail sent out to a
default account "ANY"time a new ticket was entered.

3. Another question is concerning when updates are made to the tickets.
Is there a way to send notification each time a ticket is updated to keep
the customers informed of any changes. Even including when a ticket is
assigned and reassigned.

I appreceiate any and all help that you can give me! This software
rocks!!! Thanks!

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Mike Mentges
Manager/Net-Admin
ComNet Network Operations Center
mailto:mme...@br...
"The airplane takes off against the wind not with it"
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