Re: [Phphelpdesk-help] how to partecipate

[Andrew <ajw...@ro...>]

Hi Gigi;

Thanks for your email .. It's nice to hear that medium and
large companies are using PHP Helpdesk.  The best way
for PHP Helpdesk to grow and improve is if people that
use it are willing to help us make it better, and to avoid
having many incompatible versions.  Keeping one source
tree benefits everyone, since it will be easier for you
to include changes that other people will do in the future.

Would you mind sending me a copy of your version?  I
would like to look at it and see how difficult it would be
to add these improvements .. One important thing is 
making sure it is possible for existing users to migrate
to a new version after major changes (such as when
the database structure is changed).... I am very 
interested in looking at any kinds of improvements,
and the security privilege system is one area that 
could use improvement.

Also, it sounds like you have a team of programmers
working on your version .. If you are interested it may
be possible to add your people to the development
group so you can make changes to the main source
tree, provided that your version will be beneficial to
the existing users.

Thanks;
Andrew 



On Sunday 02 December 2001 08:14, you wrote:
> Dear phphelpdesk staff,
> let me introduce, my name is Gigi Delfino, i'm in Italy and i'm a service
> manager of a very big and important of a professional consultant society.
> We have about 80 employees and to centralize all help request from our
> customers we are deeping modifying, with our staff, phphelpdesk by adding
> new parametric fields, some new features to authorize tickets between
> levels of approver and levels of technician, and some thinghs about closing
> and forwarding ticket trought email.
> The reason that i'm writing, we would to (if is possible) partecipate into
> versioning of this software that we retain useful and very good.
> As well if you think there's a way to partecipate let us know.
>
> Best regards,
> Gigi Delfino
>
>
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